LG
Landi G
Active since Sep 2017
4
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0
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Reviews
4 reviews54 months ago
LIVID with how they dealt with no service and refusal to refund
I have never experienced such bad service in my entire life. I will explain the extent of what I had experienced. I ordered a product on the 12th of July from Geite en Goeters. I immediately got an email asking for payment. After paying and waiting a few weeks (21 days), I started to email them about the delivery date and the custom-made product. They did not respond. I eventually, after 31 days asked for a refund, since there is no communication on their part and no product to be seen. They responded eventually, very rudely with "what is the problem"?. After explaining to them that I have still not received the product and the worry that their reviews on facebook have not been very reassuring, they argued that they have switched my order with someone else's order and that the problem is being corrected. After THREE MONTHS of further unanswered emails and phone calls, I was forced to use the Consumer Goods and Services Ombud. They responded immediately, giving Geite en Goeters 3 weeks to refund me. After 3 weeks have passed, no payment was made and I threatened with legal action. Eventually, after a week of more emails and whatsapp messages, they sent a snarky email explaining that "As we all know, refunds take 7 working days to reflect". This is obviously not true at all. I had, after all, waited more than 3 months for a refund, not 7 working days! Also, in asking for a refund, they had sent me a quote as response : The most important strength is the ability to listen". INSTEAD of sending me a refund for basically STEALING my money, they had the audacity to send me quotes like this!
106 replies
56 months ago
Horrible! Do not order from them!
Do not! I repeat… do not order from them! There is little to no communication and I am still waiting for a parcel ordered more than 2 months ago!
0 replies
97 months ago
Unisa is the worst Correspondence Institute in SA!
I have been applying for exemptions since the start of my degree in 2015, Unisa does not reply to emails or answer their phones!! I can get no response from them!!
0 replies
104 months ago
Hair nightmare!
I have had a worst hair experience in all my life. I went to have a ombre done on my hair, the result was a orange/red/bronze colour on the top of my head that did not match my platinum colour tips. The idea was for the roots to look natural and brown. I came out flaming red. I had to pay R1100 for this disaster. I want a refund!
0 replies
Review Distribution
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1 Star
4 (100%)