DF
Daniëlle Fourie
Active since Sep 2017
3
Reviews
0
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Reviews
3 reviews13 months ago
Extremely unhappy owner of a brand new Iphone 16
Bought a new iphone 16 cash a week and 5 days ago at one of the Cape Town bracnhes. Since getting the phone, the camera has been freezing. I contacted istore on WhatsApp the Tuesday (5 days after purchase) regarding the issue. Took the phone to istore on Saturday, they rebooted it and told me to come back if it continues. Needless to say, i was back there again today and they have sent my brand new iphone away as they refuse to replace it. Just to **** me off a little bit more they said they will be removing the screen protector I purchased elsewhere 1 week and 5 days ago and that I'll be liable to purchase a new protector once the phone comes back, the manager and I had some words again after her previously told the technician that he won't replace the protector and he has now agreed to replace it. Anyway they have loaned me an iphone 11 with a severely scratched screen and a disgustingly dirty charger. The phone has been overheating and has drained 20% of battery in the past 2 hours. WHY should someone that purchased a brand new phone and raised the issue on Whatsapp 5 days after purchase have to sit with a loaned phone that will need charging 10 times a day? WHY do customers have to become rude before they are provided with the correct service? WHY am i being refused the right to use my brand new phone? I should either have been offered a brand new replacement phone or a refund of my hard earned money.
0 replies
103 months ago
Pathetic rules and services
Was refused to go into the fields with my underaged cousins because i did not have a bucket. When i wanted to get hold of them to get my wallet the manager refused to let me get it from them as i did not have a bucket. Needless to say my underaged cousins were left in the field on their own. Pathetic. Won’t be back.
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104 months ago
Very angry customer
I ordered an item online from trends clothing (http://trendsza.mybigcommerce.com/) 3 months ago and i have yet to receive it. Despite my numerous attempts to find out where my parcel was the only reply i got from them was that they "don't know" where my parcel is. As a very angry customer does, i once again asked them about my parcels whereabouts and got a very snotty/sarcastic reply from the person running their social media (See attached images). I posted the conversation on my social media and obviously my friends started ranting with me, this just lead to us all being blocked off Trends social media as they can't handle unhappy clients. Please feel free to search them on Facebook, i am not the only unhappy customer waiting for a package that probably does not exist.
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