RG
Ruda G
Active since Mar 2009
35
Reviews
0
Industries
Reviews
35 reviews16 months ago
Does Hollard exist? No communication, no updates, no feedback!
A cancellation of a policy was requested on 18 November 2024. No response was received from Hollard. Upon enquiry, I was informed that a surrender form needs to be complete and not a cancellation form. A few weeks later, again, after requesting progress on the matter, it was revealed that I needed to send further documentation. No, feedback, no updates and no communication from Hollard whatsoever. Is it their way of deliberately delaying the payout of policies? Are they in financial difficulty? A complain was logged at Hollard on 12 December and still no updates, no feedback, no communication. Does this company actually exist? They happily take a monthly debit order but disappear thereafter!
109 replies
16 months ago
Unable to load future-dated payment on Capitec App with no-one able to assist or to resolve the issue
I have been trying without success since last week Thursday to load a future dated payment on the App. I do what I have done every month for the last couple of years. This time it asks for a selfie to be taken after which the I get a message stating that "something went wrong, please try again later". When contacting their Whatsapp agents, one has to repeat the same question which they do not understand as I continuously get the wrong response. The latest was dealing with Asa who is hopeless. Is there anyone at Capitec that can read, write and respond in common ENGLISH? In addition, Capitec has NO record of my face, so how can they use a selfie to verify that I am the legitimate owner transacting on the account? In addition, I load a future dated payment on a monthly basis to pay for my Credit Card at another bank - Capitec just cannot cotton on to this whatsoever. Perhaps time to switch to another bank again?
0 replies
26 months ago
Reckless Uber Deriver and way one can report this to Uber which smacks of lack of accountabilityNO accountability by Uber
I was driving along Jan Smuts ave on Tuesday 6 February 2024 when several Uber drivers drove recklessly along the pavement to skip the long queue of vehicles during peak hour traffic. In the process, the driver of vehicle DW 20 MN GP clipped the side mirror of my vehicle. He did not stop and I had to chase him down to get his name and license details. What is worse is that this driver had a passenegr in the vehicle whilst driving like a lunatic! I further found it impossible to report the incident to Uber as there is no user-friendly way of reporting incidents such as these unless you have the Uber App or had a booked ride. I do not support Uber as a result of their reckless drivers and this is just another proof of Uber's inability and unwillingness of addressing poor and reckless driving of their drivers.
0 replies
27 months ago
Bad service from Vumatel - AGAIN
Vumatel scheduled an appointment for an installation at 8h00. When no-one arrived by 9h00, I called Vumatel only to be informed that the technicians were not scheduled. I had to plan my entire day around this morning's installation only to be disappointed by Vumatel. We have had terrible service from Vumatel in the past, hence cancelling out vibre at the time. However, we need vibre and have no option other than Vumatel who runs a very poor monopoly in the area with no other vibre service providers in the area. Due to their monopoly, they think they can get away with notoriously BAD service on all fronts.
58 replies
29 months ago
Selfies now the new ridiculous and laughable security measure
Without any notice, Capitec Bank now requires one to take a selfie when loading a beneficiary and make a payment on the App. The agent could not explain when and why this new so-called security procedure was put in place. How will a selfie of all things provide security?? It is laughable and utterly ridiculous. I had no option but to make another plan and make a payment - from the same app, to an already loaded beneficiary. So why is this secure and the new beneficiary being paid from the same app, with the same PIN is not secure? A total waste of my time and energy. Perhaps Capitec should consult their clients first before they implement senseless and laughable so-called security measures.
73 replies
32 months ago
Poor and unfriendly service
I had a very unpleasant experience at Dischem Ferndale. A number of clients stood in the queue for the OTC medication and waited in excess of 10 minutes while only ONE person was on duty. She was dispensing a script (and taking her time in ding it) while the queue was supposed to be for OTC medication only. When I asked where the manager was, I was told that she was on lunch (this was at 16h45). Clearly not available to serve customers. When I got to the till to pay, the cashiers were clearly bored, unfriendly and not professional as they kept on chatting to one another instead of attending to the customers. I will think twice before visiting this store again.
0 replies
32 months ago
Service the old fashion (efficient and pleasant) way
I ordered a book on-line from Wordsworth Books for the first time this week. The service from the company as a whole, and Kiyaam Henkel in particular, was professional, solution orientated and efficient. The book arrived after 3 days from Cape Town. The price of the book was also much cheaper than other on-line facilities. In addition, the book arrived beautifully wrapped which points to "high touch" and care that is taken by the company. I will definitely order from Wordsworth again.
0 replies
36 months ago
Marketing harassment from Audi West Rand
I get harassed on a constant basis with senseless marketing campaigns from Audii West Rand. Despite marking the incoming messages as spam, they relentlessly continue to harass me. When phoning Audi West-Rand, they seem indifferent about the fact that they are *******ly sending marketing messages and the manager does not even care to even apologise. If I ever wanted to own an Audi, I've now been totally cured from any Audi product or from West Rand Audi in particular.
0 replies
46 months ago
Incompetent ABSA
Despite submitting ALL the information and documentation to FICA a business account, ABSA Ferndale - Natalie Snyders - still DID NOT do what she was supposed to do and now the account is in "lock up". After phoning around to try and get the matter resolved, for abut 40 minutes, one cannot get hold of Natalie or the Area Manager, the Branch Manager or even a Business Banker at Head Office (Arthur) who also just pulls up his shoulders. How does one do business with such an incompetent bunch? We have no option but to look for another business account at another bank.
342 replies
46 months ago
Additional charges for equipment that is not faulty, rude and condescending attitude
We've been intermittent clients of Bryanston Plumbing Pty Ltd for about 15 years or more, and chose to use them every time we needed plumbing repairs as we were satisfied with the prompt, albeit expensive, service. However, we had the worst experience of our lives last month when using their services. The experience was so bad that we will NEVER make use of their services ever again and feel it important to notify other consumers. Our geyser was not warming up and the plumber claimed that the element was faulty. He replaced it but our power tripped. He subsequently by-passed the switch on the geyser (which is illegal) to get the element to work. We were told to get an electrician to fix the switch. When we received the invoice, we were also charged for a faulty thermostat. Incidentally, the thermostat was replaced by Bryanston Plumbing in June 2021. When we queried the additional charges, we were met with a very rude and ill informed accountant, (Anastasia) blaming the power outages for the faulty equipment. We consulted at least five different plumbing companies/professionals who confirmed that the thermostat was NOT faulty and that the switch on the geyser in all likelihood caused the problem - In addition, we tested it ourselves and took it to the manager/owner of the business (Andy Clarke) to demonstrate that the equipment was not faulty. We were met by and exceptionally rude, condescending and disrespectful individual who has NO idea what customer service means, how to spell it or how to practice it. The company also has the audacity to end the email message on their invoices with " thank you for your business" - truth be told - they've lost a loyal customer of 15 years forever! Their greed for making money, their condescending attitude and unprofessional conduct must be known by all consumers. If you decide to use them, make sure that you get a professional diagnosis of the problem, get a second opinion, sign off a job card before the plumber leaves the premises. However, best to avoid using Bryanston Plumbing Pty Ltd altogether
0 replies
Review Distribution
5 Star
8 (22.857142857142858%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (11.428571428571429%)
1 Star
23 (65.71428571428571%)