MK
Mershaya K
Active since Oct 2017
3
Reviews
0
Industries
Reviews
3 reviews14 months ago
Great app!
I’ve been using them for a few years now. I’ve placed a total of 17 orders and have never been disappointed. The app tells you if there will be a delay in the delivery due to low stock or any other reason with an expected delivery date provided before you make payment. The app also notifies you when your order is out on the road and when you’re next up for delivery. They also have good deals for tick and flea treatment when you order food and they accept all Hill’s vouchers/coupons.
0 replies
103 months ago
Most amazing online pet store
I decided to try this online pet store. They are just fantastic. Their deliveries are on time - always and super customer service - Melanie is amazing. I bought jersies for my dogs and some other accessories. The jersey sizes I ordered did not fit, however the exchange/refund process is so simple, quick and easy. The arranged courier did not come as scheduled but Mel took it into her own interest to contact them for me with no issues. The courier then came and a credit was made to my account. They also have an option of refunds. Mel responds quickly and is super helpful and friendly. She also has live chats during the day in case you have any questions ...she's always there to help. Super company and great service.
0 replies
103 months ago
Poor return/exchange service
We usually use this company on a regular basis for dog food and they deliveries are always on time and no issues. I bought a jacket for my dog and the sizing charts aren't accurate - fine. But trying to find out how to arrange an exchange is impossible. I left 2 emails on two different days - haven't gotten a response and it's been 4 days now...and one online message - no reply. I then tried to phone the number provided- and it's on voice mail. Their "returns" page "cannot be found". So am I now stuck with a small jacket? I understand that they do not arrange a pick up of good as stated ...but at least tell me how we can go about this exchange (even if I have to make my own delivery arrangements). That's another thing-why don't they provide a return collection service?
0 replies
Review Distribution
5 Star
2 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (33.333333333333336%)
1 Star
0 (0%)