Linda P

No shoes after more than a year

I ordered and paid for a pair of shoes at Franella Footwear December 2016 and after a lot of emails and correspondens I still have NO shoes. They sometimes answer my emails but it just states that they will let me know when the shoes will be sent... even that was months ago. Please help! I ordered this for my wedding, which is also almost a year ago. This service is actually laughable.