RC
Rory C
Active since Jan 2018
2
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2 reviews99 months ago
If you pay a ****load of money for a product you would expect better service.
I did not receive good service at all. I phoned apple support in regards of my apple music account recovery then I received an email s which they said, and I quote : " Case Number: ********** 48051 Dear Xander, Thank you for contacting Apple. Your case number is ********** 48051. If you need to contact me, please reply to this email without changing the subject. My work schedule is Monday-Friday from 09:00-17:00 EEST. Kindest regards, Kelly Pontikakos Apple Distribution International Then I replied : Good Day Kelly. "Please can you arrange that they email me the account recovery email to ********** and not to ********** I don't use my ********** email anymore due to overflow of spam and now don't have access to it anymore. " Kind Regards. and as you would think , I wanted to sort out my apple music because I'm paying for a service that I cant use. 2 Days later I still had no response. I emailed again : " Good Day Kelly. I'm still waiting for a reply on my previous e-mail. Regards." 5 Hours later I then still didn't get a response. I then started to google and got a solution for the problem. I then send one last email : Good Day Kelly. Ignore the previous email's please. I managed to sort it out by myself. Thank you anyways for the little that you have done. Regards. Now I believe my account is still under recovery although the problem is already sorted out. Don't misunderstand me , I am a huge apple fan and will probably never use any other device in my life but I did expect more of their support team.
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