Sugen N

Inefficient processes and poor service

I first engaged on 02/05/2024 upon realising that I could cancel policy as it was never effected and could be refunded for the amounts rightfully owed to me. I then sent a follow up email on 29/08/2024 as I had not received a response. On 30/08/2024, I had re-forwarded the requested information. On 03/09/2024 I received a request to go through their cancellation process again. I responded on the same day with the requested information. I made a follow up call on 29/01/2025 and re-forwarded the information again. On 06/05/2025, I called the Innovation Group call centre and reforwarded the information again indicating to the employee of Innovation Group (Sandisiwe Makothi) that this would be my final attempt to resolve the issue. I then called the call centre on 07/05/2025 and liaised with Lerato Leputla, on the same day, I re-shared the information again (re-forwarding an email I had shared on 30/04/2025). I had sent a follow up email on 07/05/2025 asking Lerato to confirm that she received the documents. To date (18/03/2026) I have not heard back from anyone from the Innovation Group. Aside from not receiving the refund owed to me, every time I had engaged with Innovation Group regarding cancellation of all products related to my wife’s vehicle which was hijacked, it was a constant reminder of that traumatic day (receiving a phone call from my wife in a hysterical voice from a random person’s phone informing me that she had been hijacked). I want what is due to me, to close this chapter and move forward with my life. The cancellation process is ineffective, inefficient and frustrating. Innovation Group is an organisation that I never want to do business with in future.