JK
Juan K
Active since Feb 2018
39
Reviews
0
Industries
Reviews
39 reviews1 month ago
Rentoza agreed to refund but has not paid after 30 days
Rentoza approved a refund of R1200, but despite multiple follow-ups the refund has still not been paid. The refund was approved over one month ago (5 February 2026) and today 5 March 2026 marks more than 30 days with no payment and no proper feedback. I have now sent a formal Letter of Demand requesting payment within 5 business days. If this matter is not resolved immediately I will escalate it to the Consumer Goods and Services Ombud and the National Consumer Commission. This level of service and delay in processing an approved refund is unacceptable. I simply want the refund that was already approved.
0 replies
10 months ago
Inconsistent Electricity Charges (Capitec app)
The number of units we get is extremely inconsistent and we need an explanation as to why this occurs with proof. If the system is at fault, a reimbur*****t of units would be appreciated. I have attached proof of my claims toward the above. Your consultants are refusing to furnish me with contact details for the third party that deals with this. You will have to resolve this issue as the middle man.
53 replies
30 months ago
Poor service
Complete terrible service from vox, please contact me so i can give you the story
262 replies
30 months ago
Poor service and what seems to be uneducated staff
I have been with vox for about two years and only recently had to ask for assistance in blocking X-rated content directly from the router. I spoke to numerous people who gave me access to do this myself, however what i had in mind could not be facilitated from my side and i therefor contacted support yet again where i spoke to Thato. He gave me instruction on how to do it via the router firewall which led to more problems. After the guide i could not access my router anymore and when i spoke to about 3 technicians, no one could resolve the issue. This morning i spoke to a Jacques and he advised there was an outage in my area, which was a lie. I requested another support request Gijon Cox who did a good job in getting the router online again, just for it to drop again. He lacks customer service skills as he responds with short and uneducated answers. Your team needs to understand that clients are not technical. If you need help with that, Hire me, ill make sure your customer service levels are much better then it is now. However, an onsite visit has been booked, (Who knows when that will happen)where i am being charged for it as well. I requested to speak with a manager and he just responds with alright. This is such frustrating service, i expect resolution today.
0 replies
45 months ago
Fraudulent activity from representatives
Good day, Please be advised that we are in process of opening a case of fraud against ABSA bank for the following reason. A business account was opened under my name/company name without approval. I would like to request that proof be provided on my approval of opening this account. Who opened the account? When was the account opened? All correspondence to be provided between myself and any of your staff members via E-mail. I managed to find details online. Account Opened. Current Account 4104027247 Rega
74 replies
47 months ago
Curtesy
For two days now my package has been sent back to the depo. I have no idea why. I can't reach anyone for assistance and the courier does not have the courtesy to give me a call and advice...I mean we still pay for a service, hello.
804 replies
50 months ago
Payment Problems
I have been trying to contact someone at collections now for weeks. My call kept being answered and rerouted to the very same IVR. You offer assistance and yet you basically not providing it by employing careless employees. Please contact me as this is my 9th attempt to get assistance.
0 replies
52 months ago
Help needed.
We have been calling none stop to get assistance from FNB loans, even though the staff are friendly, all of them are giving me different numbers for the sales department. There is an urgent matter to address regarding my application.
53 replies
56 months ago
Cancelation fee vs Undisclosed information
This is my second request advising that I refuse to pay the cancellation fee based on the below. · At the point of sale, terms and conditions were not explained. · Product specifications were not explained. · On numerous occasions, incorrect information was provided in terms of line speeds. · On numerous occasions, I was told that download speeds can be expected at 20Mbps, where it didn’t even match up to 1Mbps. · I raised this concern with your staff (Tiffany) who didn’t bother to follow the channel of investigation. · Several queries were logged, where no resolution or proper feedback were provided in terms of product knowledge or expectations. I am of the opinion that because of the trial of events, I could not make an informed decision. Please consider and investigate my complaint and concerns as stipulated by ICASA. Kind Regards Juan Pierre Kok
53 replies
57 months ago
Poor download speeds
I am a new customer and moved from Rain over to Vox fibre. It seems i have made a mistake as the download and upload speeds are not what was advertised. On the 20/10 line I am getting 1Mb download speeds. I have requested that this be rectified and the issue is still not resolved. Please arrange to have it cancelled and removed from my premises as this is in breach of contract and you cant deliver on the services promised.
53 replies
Review Distribution
5 Star
1 (2.5641025641025643%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
38 (97.43589743589743%)