AR
Amanda R
Active since Feb 2018
2
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2 reviews3 months ago
Paid R1,049, received R599 contacts with wrong Prescription
My order took an unreasonably long time to process, and I was never notified of any delay. When I followed up, I was told to “check my junk mail”, which was frankly insulting, as if I hadn’t already done that. Because of the delay, I emailed to cancel my order and requested a credit on my account, as my prescription had changed. I received no response at all, despite it now being over a week since that email. A few days after my follow up, without any reply or confirmation from me, I suddenly received a notification that my order had been dispatched to the store anyway. To make matters worse, I then received the wrong prescription and the wrong type of contact lenses. I paid R1,049 for a box of contacts, only to receive a pair valued at R599, effectively being cheated out of R450. Poor communication, lack of accountability, no answer of phones or emails, incorrect orders, and unresolved refunds. This has been an incredibly frustrating experience, and I would not recommend Contact Lens Club to anyone.
0 replies
99 months ago
WOOLWORTHS ONLINE - DOUBLE CHARGED!!!!! ON 2 OCCASSIONS!!!!!
I have ordered from Woolworths online 3 times now. Each time I spent over R1000 in food. The first time went perfectly. The second time I bought groceries worth R2000. Some items were switched out and replaced with what was available (the online store isn't a true reflection of what is in stock and what isn't, even though you choose what area and branch it comes from). The items were delivered, substitutions were made without calling me - even though I checked the box that said to call. I also paid for packets but the food was delivered out of plastic boxes onto the floor on the roadside and then taken with the driver. You would think that's appalling enough? I then WAS DOUBLE CHARGED. I checked out my food online and paid R2200 (not exact number). After the Substitutions was made a new amount was then calculated and adjusted - R2100. THESE ADJUSTMENTS are Fraud!!!! Woolworths charged me for checking out my groceries as well as the substitutions. The original calculation was ADDED to the new adjusted calculation INSTEAD OF dropping the first charge. So I was charged R4300 on my bank account when it was meant to be half that. The first charge was not dropped to make way for the newly calculated list of food with the substitutions. If I didn't pay attention to my bank account, then I would not have been notified this fraud. The amounts are separate and different so its not detected by the bank when being double charged. When I sorted that out with calling Woolworths, I was greeted by a very apologetic man on the line. He kept me calm and assured me this will never happen again. An hour later on the phone, it was sorted out. The third time I ordered food for R3,700. It was substituted again but this time the food came from Canal Walk instead of N1city. Canal Walk didn't have any stock on some items and again substitutions were made and some items removed too because I didn't want the available flavours. That was now R3600. I WASN'T NOTIFIED AT ALL BY EMAIL what foods were substituted this time, and what the final amount was after substitutions and removals were. This resulted in me spending R7300 when I was suppose to only pay once for my R3600 worth food list. If I had not noticed my sms from my bank telling me whats being taken out for what, I wouldn't have known that I was double charged. To make matters worse - when I called in to sort out the problem, I was confronted by a very arrogant girl by the name of Sydney/Sidney. She didn't even listen to my problem, and told me to read the terms and conditions before making purchases. She asked if I paid with a debit card - I said yes. She didn't hear me out at first. I have a debit card that can be used for online purchases. The fact that I was double charged meant nothing to her of course, she just told me again to read the terms and conditions again - she assumed that my checkout payment and delivery didn't take place. I then told her this has happened before to me, and that I indeed paid for the food and that it WAS ALREADY delivered. She then said very quickly that she will phone me back. 1 MINUTE later the charge was released from my bank account!!!!! The fact that this double charging has happened to me twice in a row - I don't want to purchase from Woolworths online ever again. I do not trust you Woolworths. Your personnel and attitude is truly sloppy and disgusting.
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