Juanette N

Very unhappy with service and lack of refund

This company is the worst. They do not respond to your emails, and then are surprised and mean to you when you take the matter to Facebook. They promised me a refund more than 7 months ago, until today, they do not respond. When I finally go a reaction after posting on Facebook, they were extremely rude to me and saying that they do not have funds for the refund. When I joined in 2016, they promised to open an amazing gym and spa by February 2017. February came and went, no gym. Apparently they had rain damage and could not open. Eventually they opened with classes only. This did not fit into my work schedule. They never bought any equipment really to start a gym or to justify staying with them, I then cancelled in May. Since May, I have struggled to get my refund. All I here is excuses of them not having funds. I do understand this, but then rather just keep me up to date on this every month, but they choose to rather choose to ignore your enquiries or treat you horribly when you finally get a reply. Very unhappy!