NV
Nadine V
Active since Mar 2018
30
Reviews
0
Industries
Reviews
30 reviews18 months ago
Discovery's Disgrace
Discovery Health has recently made it nearly impossible for me to access basic medical care. I've never had any serious medical conditions or been hospitalised, yet I now find myself unable to obtain a simple GP consultation. Previously, I could visit a GP and claim for out-of-network consultations. However, Discovery on-the-fly informs that it has implemented changes that restrict this benefit. I am now forced to visit a primary healthcare clinic, which seems counterintuitive for someone with private medical aid. The Wellth benefit, advertised as a valuable addition, appears to be more of a hindrance. It's riddled with restrictions that make it practically inaccessible. I’ve been informed that I cannot get a second opinion outside of 1 network GP; I must obtain a referral to from the same GP to another GP. This process is impractical and unfair to a patient. These unannounced changes seem to violate the Medical Schemes Act 131 of 1998, which states to: Provide members with clear and concise information Obtain member consent Adhere to fair and equitable practices when implementing changes. This means that medical schemes cannot make changes that are discriminatory or unfair to members. Dealing with Discovery has been a headache and a burden, causing more problems than it has solved. The customer service representative told me I could easily cancel my membership. I will be looking elsewhere.
318 replies
19 months ago
What I discovered at Discovery
Discovery cancelled a benefit and backdated the cancellation date by 2 months. For years I tried to use the benefits but was told by many gym consultants it does not exist, but Discovery would consistently insist it does to keep me paying. They refused to listen to a telephonic conversation where their consultant assured me of the new benefits. Instead, they informed me that I can apply to listen to the phone call, which has no meaning to me and shows their lack of interest or care. I believe what they are doing is *******. I have referred the matter to an external authority as they are only interested in covering up. I advise all Discovery members to do their research about the licenses Discovery has and which they do not.
106 replies
19 months ago
KeyFit **** Benefit
I have been paying for a KeyFit benefit for years but have not been able to use it. Each time I call I am met with a lot of noise in the call centre its a racket. There is no consideration whatsoever. The consultants always defend the benefit claiming it still exists and continue to debit me for years. Each time I try to cancel it they convince me of a new benefits, and promise to invetigate. KeyFit is a **** and this company should clarify and rectify this and refund me soonest!
212 replies
20 months ago
Poor Communication
Discovery is not good at informing its members. I just find the customer service poor. I inquired about the WELLTH fund; their guides and chatbots are missing the most basic information. I have called and found the consultant with noise in the background, impatient and not the most helpful. They are also very good missing claims and later blaming the member. I have had a very hard time with this company in the past when it comes to communication. They only seem to make an effort once there is a complaint and that's poor. We pay a lot of money for this service and we don't receive much benefit.
106 replies
24 months ago
Non-communication and Mal-administatration
I received an sms saying that my internet will be cut but no explanation. I sent countless emails to their accounts department and rep**** to my previous statement email but received no response. I called on Friday 12 April and was told that there is an outstanding amount. I did not know the reason for the amount nor did I receive an invoice so I requested the invoice while on the phone. She sent the invoice which was the same as the invoice I received by email and no indication of any additional amount. She then told me verbally that there is a different amount. I agreed to pay to avoid the line being cut depsite not receiving an official invoice. I did this on the phone. I sent the proof of payment to the same email address she sent the informal statement to. I requested aknowledgment of my email. She did not reply, she hung up the phone and cut the internet depsite me making payment while on the phone and sending POP 3x. I also logged a ticket on the app and attached POP. Home-connect does not respond to tickets at all. Their own terms and conditions do not state that they can just cut the internet, especially for no reason and for mal-administration and non-communication on their part. I was 2 days without internet and could not finish a work project causing me financial loss. Home-connect is still threatening me and the accounts department, customer service department all claim they received no POP. At the same time they refuse to allow me to speak to a manager and prove that payment was made, depsite me not even knowing what I am paying for.
106 replies
24 months ago
A very unorganised and sloppy company
I requested an upgrade and then received an invoice. home-connect did not debit me but instead sent a message saying my internet will be cut. I sent several emails asking for an updated invoice or correct amount to pay but receive no response. I then called and was told there is an upgrade fee I should pay, but this was not communicated nor added to my invoice. I asked for an updated invoice, they sent it but it didn’t show the upgrade fee, just the same regular amount. I then needed any statement just to pay to avoid my internet being cut. We did this on the phone. After a struggle, I eventually got the updated amount and made payment and sent proof of payment while on the phone. I sent 2 emails with no response and the consultant hung up the phone. Then after closing they still cut my internet for no apparent reason. All this was messed up admin on their part and this has affected my ability to work. They are an unorganised, cruel and sloppy internet company *****ing from clients!
53 replies
28 months ago
C O R R U P T I O N at Discovery KeyCare
Discovery KeyCare increased my premium by over 200% then refused to take any calls for a week. They kept transferring my call and then hanging up without an explanation of their f r a u d u l a n t actions. I have been attempting to get a response from Discovery since the start of January! When I finally got a hold of someone after hours of waiting on call, he arrogantly told me Discovery has a right to increase premiums annually and at will. I got assistance only after writing on hello peter and the woman that called me was not very bright since she sent me income verification forms from a noreply email. Now I have been trying to submit the forms to very email address and I have only gotten so far as a escalation number. My medical aid is currently suspended due to their f r a u d u l a n t actions and I cannot even pay them the correct amount. Logic evades this organisation! Discovey is a big chance taker, excuse for a medical aid company, who need a serious AUDIT. If they know whats good, they will respond to me and sort out their nonsense before I open a case against them for their c r i m i n a l actions.
256 replies
28 months ago
A F R A U D U L A N T business!
I have been trying for over a wekk to get hold of anyone at Discovery and every department is avoiding accountability. A broker appears on my profile who I have never heard of. The premium increase by R2000 overnight with no changes to my plan. Discovery Key Care staff claim they have the right to change a premium amount at will anually but cannot justistify the exhorbitant increase. It seems they are all justifying f r a u d and no one will get back to me with any explanation. I am so tired of back and forth with this business there is something very wrong at this company and there is a seroius need for intervention.
258 replies
28 months ago
Internal ***** and *******ion
I have experience major internal ***** at Discovery Health. I’ve had many problems with Discovery medical aid and they don’t end. I take back any positive review I have ever published about this company. A debit order went through on the normal date but with over a 200% increase. I found a WhatsApp message stating that my premium will be increased to some exorbitant amount for no apparent reason. I tried for several hours to get a hold of anyone and they kept transferring me and hanging up the phone. On my profile there are no changes to my plan or changes to my contribution; however the name of a broker I have never heard of suddenly appears: RALPH PAXTON MINNAAR I need this resolved IMMEDIATELY and I will be cancelling my membership with Discovery the first chance I get!
258 replies
31 months ago
4/5
As someone who been a member for years I don't receive or revisit policy updates and was in the dark about processes I had not needed before. I had a series of nightmare experiences particularly dealing with the forensics department at Discovery. I had nearly given up but can be thankful that Discovery responds to complaints. I am writing this review only because I received all-star assistance from Deidre Nukar who exceeded my expectations in how she handled my situation. She dealt with the matter promptly, she communicated politely and professionally. She deserves 5 stars. I can only give Discovery Health 4 stars because I believe some departments need new management.
131 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (3.3333333333333335%)
3 Star
0 (0%)
2 Star
3 (10%)
1 Star
26 (86.66666666666667%)