WR
wesley R
Active since Apr 2018
32
Reviews
0
Industries
Reviews
32 reviews2 months ago
incorrect information, misled and terrible customer service
I am continuing from my first review since it was ignored by specsavers. As I said previously, i was called for an eye test without the consultants allowing me to pick a package deal, so I was forced to pay a whopping R600 for my eye test which no one told me the price and I didn't ask because I thought we were doing a package deal with it included yet they refused to give me a refund. So I was forced the purchase something I didn't want want. Now, after having that terrible experience, I went through to other optometrists and find out that I cannot use my R600 eye test to make an affordable guaranteed purchase for spectacles. I am now going 4 months without my specs and my life has been a nightmare paying back that R600 which I had to borrow, living daily without being able to see clearly at my job and daily life. In conclusion, Thank you Specsavers for your terrible terms & conditions, customer service and making my life a struggle since I visited your branch.
56 replies
5 months ago
Specsavers Pavilion
Dear Specsavers Customer Care, I have been a loyal Specsavers customer for six years and have always appreciated your professionalism and efficiency. However, my recent experience with the Pavilion branch has been extremely disappointing and frustrating. Three weeks ago, my glasses broke, and I explored payment plan options as I could not afford a new pair upfront. I chose to remain with Specsavers despite other options, trusting the quality of your service. At the Pavilion branch, I was informed that I did not qualify for a payment plan but could proceed under my fiancée’s name, which was approved after a credit check. I was then called in for an eye test, which I agreed to under the impression that the payment plan had been arranged. After completing the test, I was unexpectedly informed that a full payment of R600 was required immediately. I had to borrow the money on the spot. I had intended to take the R1200 special (2 pairs including the eye test), but was later told that the special could not be combined with the payment plan — information that should have been clarified before the test. Despite my frustration, I proceeded because the test had already been done. I selected two frames, but a few days later I was told that one of my chosen frames was not eligible for the plan, even though it was shown to me as an available option. Only after I raised concerns did the manager agree to approve both pairs under the plan — something that could have been done from the start. After further issues, I cancelled the initial order and returned to redo my prescription. Another credit check was done under my fiancée’s name and again approved. We selected new frames, but were told to go home and email the required application documents because the manager was not available. My fiancée then sent her personal documents (ID, payslip, and bank statement) to an unverified Specsavers email address. This raised serious concerns about data privacy and who has accessed her personal information. We were later told she no longer qualified — even though she had been approved twice before. The next day, she received an SMS stating she was pre-approved and could apply online, adding to the confusion. For nearly a month, we have been sent back and forth without any clear communication or resolution. We have made every effort to cooperate and finalize the purchase, but the Pavilion branch has failed to deliver basic service or accountability. This experience has been stressful, time-consuming, and deeply disappointing. I feel misled into paying for an eye test under false pretenses, left with no refund, forced to choose frames I do not want, and concerned about the repeated and possibly harmful credit checks on my fiancée’s name. Specsavers has always stood for professionalism and customer care, but this experience has been the complete opposite. I hope this complaint is escalated and addressed urgently, both to resolve my situation and to ensure no other customer goes through this.
53 replies
19 months ago
Telkoms same Ol' pathetic service
I have a contract with telkom for about 8years and everytime I am due for an upgrade, I upgrade everytime in the hopes that telkom service would improve and i would have a better experience. unfortunately Telkom always disappoints. iv upgraded my data and ever since then iv never paid the contract amount. iv always paid double or triple the amount and that is because telkom subscribed me to telkom plus without my permission and charged me daily for it. I would not have known this for 4 months if I didnt phone and find out why. now im subscribed to telkom plus without my permission, they working on the problem without a turnaround time but while they fixing, my account is getting billed daily for telkoms mistake and i have to pay the triple amount extra since it is appearing my on invoice. typical telkom.
0 replies
21 months ago
client service
I would like to take the time to recommend melanie from american swiss liberty mall, pmb as she went above and beyond to find a piece of jewelry for me that went out of stock. shes kept me informed through the entire process and her client service has been outstanding. Because of her initiative, I am a happy customer and would recommend american swiss pmb to anyone. A big Thank you to Melanie & american swiss.
56 replies
25 months ago
Poor quality parts and pathetic service
Iv placed an order with boss auto with money I had to save for 2 months only to be ********** by a broken part that was sent without packaging. Iv called and sent WhatsApp messages for 3weeks and no one wants to help. Everyone that picks up the phone is not the right person to assist and when they transfer me then no one answers.. do yourself a favor and don't let their prices mislead you. The prices are cheap because the quality and service is pathetic.. I wish I could have uploaded screenshots of chats and calls to show everyone and help the next person not lose their money. What makes this experience 10X worse is that I trusted this site/company because I trusted "pay just now". It is disappointing to learn that a well known payment platform invites and promotes pathetic service delivery and allows boss auto spares to use their service and mislead people. Do not buy your parts from boss auto spares. You will waste more money on returning stuff that's not your fault and won't be able to use their cheap and damaged products. Don't let the legit payment platforms fool you. I'm still paying every month for my damaged parts that I cannot return.
0 replies
26 months ago
customer service (Dhaashni)
Once again, iv visited sterns in search of a valentines gift for my girlfriend and unsurprisingly Dhaashni at liberty mall sterns came to the rescue. she has assisted me with everything to make my girlfriends day special. no matter how undecided i was, shes been patient. i cannot thank you enough for the excellent customer service. see you soon
58 replies
29 months ago
musgrave center & pick n pay - have faith in humanity
My girlfriend and I went to musgrave center, durban for breakfast and on her way to another shop, her smart watch fell off her hand without knowing. she realized it wasnt on her wrist around 30minutes later. we asked the mall security guard and he said a delivery driver from pick n pay picked up the watch. we went to pick and pay and asked multiple employees including the manager and all went out of their way to assist in any way they could. the driver heard our conversation about the watch and owned up to it and we got it back. thank you to the mall security, pick n pay delivery driver, all pick n pay employees and manager who assisted us. your help is much appreciated and we will be forever greatful. my girlfriend and I will gladly be visiting and supporting musgrave center and pick n pay again :)
0 replies
29 months ago
mrp call centre
iv been trying to login to my mrp app and it kept giving me an error message. i called customer service and the duration of the call was short with the agent saying it will be sorted within 24hours. i waited 24hours to use the app and still gives the same error message. i called mrp again and the agent tells me i must take a screenshot of the error message and send it to technical department. unfortunately i cannot run after mr price to give the business with terrible service in return. As a customer, im still searching for a solution because i need to use the app and the agents are just giving me the run around. iv taken my time and money and used it to call mr price for a solution and still have to run around. Why cant the agent send the fault report to the technical department? why cant a i get a solution while on the phone? why cant they transfer my call to the technical dept?.. i have to cut the call and dial a new number which takes my time? there are service agents for this. why does the customer have to do an agents duties??
142 replies
29 months ago
Siyabongas excellent customer service
I went into sneaker factory liberty mall pmb and found a shoe on sale but they didn't have my size. While browsing for my size, Siyabonga who works in that branch came over and asked if I needed assistance, without me having to ask. Then he couldn't find my size so he went to the back room and found 1 for me that fits. Outstanding customer service during these busy Christmas periods is what's needed and Siyabonga delivered over and above! Thank you Siyabonga! And thank you sneaker factory!
0 replies
30 months ago
Angeline provided excellent service
Angeline provided excellent service. Quick and a fast
131 replies
Review Distribution
5 Star
11 (34.375%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
21 (65.625%)