Active since May 2018
Totally brilliant service! They communicate, they know what they're doing, super polite and easy to work with. Very happy with the service provided.
Our fibre line was installed last friday (24 april), its three days later and we are still without internet. The call centre is totally useless and say they're escalating the problem, yet nothing happens. Its absolutely infuriating. We had interim LTE which was disconnected before our fibre line has been activated. Why not leave the LTE connected until our fibre line is activated? Very, very disappointed. Dont sign up with vodacom fibre, they dont deliver the service you pay them for.
I have contacted Vodacom several times over the past few days to get interim LTE to no avail. No one has communicated with me, no one can tell me when my sim card will be delivered. Totally pathetic service.
My bag was stolen at this establishment last Friday (11 May, around 8.30pm) during a private function arranged by my workplace. I lost my wallet, car keys, bank cards, drivers license, and other sentimental items. When I first got to the area that evening (which is cornered off from the rest of your establishment) I felt relatively safe seeing as the area was only meant for me and my colleagues. However in retrospect I recall that actually this private area is quite accessible from Orange Street in Cape Town. To get to this cordoned off area you do not actually have to walk through to restaurant. This poses a serious safety risk to your clients. I suggest that you perhaps warn future customers to look after their belongings even when they are surrounded by people they know, or perhaps invest in security cameras. This is unfortunately the reality of the city center, however petty crime should never be brushed off as simply a 'norm' in our society. Since the incident I have not received any communication or an apology from anyone from your restaurant despite having left my name and phone number with one of your staff.
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