Lucinda J

False Advertising Horrible Customer Service!

On 25 September we met with Fiona at her studio in Sharonlea to finalise an order for a dress which we saw on her website for my niece' banquet. She took measurements and explained to us that she does not manufacture these dresses herself but that they are imported, she has a team of seamstresses who make dresses for her overseas. She also mentioned that if she is not happy with the product on arrival she is able to send same back to them. We made payment as requested and she placed the order. On Saturday my niece went for a fitting and I am disgusted to say that the dress looks nothing like what was advertised. After sleeping on this for a few days we have accepted that there is not a dress maker in this world who would be able to transform what Fiona has delivered into what she has advertised and so we contacted her today to find an amicable solution as we cannot allow my niece to attend her banquet with this dress. Fiona immediately got defensive and refuses to negotiate any sort of refund as she believe the dress is perfect. This is shocking I wish I was able to post pictures of what we ordered and what Fiona has worked on...