MM
Madeline M
Active since Jun 2018
6
Reviews
0
Industries
Reviews
6 reviews13 months ago
Poor service!!!
I phoned in for a claim, and the customer service consultant told me I don't have an active plan; it was terminated in 2023. After telling her that's not true, she put me on hold to ask another department and came back apologising and confirming that I have an activity policy. I logged a claim, and to my surprise, it's approved for 3000, not the 5000 I know. Not Kamagelo advises me that the 5000 plan was the original, which was terminated in 2023. So I renewed, but no one told me that now it's a different plan. I ask him to request a recording of the date I renewed my plan; she says I must contact customer service. I asked her to ask customer service to contact me, which she did not. Funny enough, when I asked to be contacted for a service plan quote, they asked the correct department to phone me and never said I must phone them, so it seems that they only care about new sales, not existing clients. Till now, no one has contacted me about the query. I was planning to do my service plan with them, as I never had issues with them before, but after this, sorry.
106 replies
23 months ago
What is this!
"Between 10 February 2024 and 30 Apr 2024, you initiated a debit order dispute. Unfortunately, due to a system issue, we could not process the fees for this service. The associated fees will now be charged to your account on 22 May 2024. We apologies for any inconvenience caused. For queries, please call 087 575 9404. Terms and conditions apply." How convinience ….This is after I downgraded the account and moved my salary to another bank. They don't even provide the exact date !
106 replies
23 months ago
Incompeted service
On the 13 of May 2024 I updated my banking details and the consultant confirmed the change. On the 18 of May 2024 phone in for premium review, to my surprise the consultant (Zisanda) said my banking details still shows FNB. I requested the explanation and they said they would request a recording and send it me by Thursday (23rd) still no recording received. The banking details were changed and confirmed again. Today the Debit order bounced on my old bank. I phoned in today and Spoke to Seko she told me that the banking details were updated late. NO ONE TOLD ME THAT! I asked d to speak to a team lead and she told it’s only available at 10:30 and I said there should be someone else to talk to and she put me on hold for 2 minutes I had to drop the call. This is really upsetting, it seems like the consultant do not know what they doing.
265 replies
29 months ago
Asking for payment for withdrawn tickets!!
They have been sending my fines including a ticket that has been withdrawn long time ago. So rather check your fines from a reliable platform. Paying for something that does not exist.
0 replies
29 months ago
StratCol
<div>I received the below sms , I dont know who Emerald is "StratCol reminds you of your debit order on 2023-12-05 in favor of EMERALD for R85.00"</div>
216 replies
38 months ago
Declined Casuality claim
I am on drip at mediclinic Casualty room. I came straight here because I was on pain and I couldn't wait for the afternoon to see the Dr as I was in pain. The hospital is claiming and oneplan not aprooving Casualty because they saying this is not an life threatening situation. I really don't understand this excuse. Why should you pay for a cover that covers Casualty for cases like this and when the time of need comes you are told it's not an emergency! So now what should you do when you are in pain, how will you know its not an emergency, this really unacceptable. I'm on drip now and also waiting for my blood results. One plan says I must settle the account and send Drs report and blood results in order for them to review and see if there's was a need for emergency! This is really not acceptable! I know when to wait for the doctor and to go to hospital. If they decide it's not an emergency then what, Am I suppose to know when it's life threatening or not. You can die with simple having a headache Please don't play with people's money like that. I'm paying R2000 to cover my self in time of need. I really dont need this.
212 replies
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2 Star
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1 Star
6 (100%)