MT
Melanie T
Active since Jun 2018
4
Reviews
0
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Reviews
4 reviews4 months ago
Gadgets hub: here's the rub
Deplorable service. Ordered was meant to reach me on 20 Nov. It didn't. I got tired of waiting and not receiving replies to my emails, so I requested a refund. I am still waiting for that too. No product. No refund. No replies to emails. Disgusting service.
0 replies
31 months ago
Snatcher snatched my joy
My email to Snatcher this morning: How does this make ANY sense!?! The order I placed SECOND on 25 Sept (containing TWO items, one of which is identical to the SINGLE and ONLY item in my FIRST order - placed on 15 Sept) is scheduled for delivery TODAY. However, the order I placed first (on 15 Sept) is allegedly going to be delivered TOMORROW when it SHOULD have been delivered within 7 to 10 days after I placed the order, meaning that I should already have received it (by 29 Sept at the latest), in which case I would have been at my specified delivery address (my work address) to receive the order. However, my first order was last updated on the 29th of Sept and is due for delivery AFTER my SECOND order which is somehow, miraculously scheduled to be delivered TODAY. This is ridiculous. And now you want me to pay extra to change my delivery address on account of a delay at Snatcher when nobody informed me of any delay on my order, so I assumed that delivery WOULD take place on/before 29 September, according to Snatcher's own delivery policy. I had NO reason to suspect otherwise. How should I have known that I should inform Snatcher "prior to dispatch" of a change of address when I had no reason to suspect that such a change would be necessary. You cannot penalise me for your error/poor communication/delay. And it makes absolutely no sense why there should be a delay on my order. There cannot be an issue with stock or product availability, since the very same item/product is apparently available to be delivered to me TODAY with my SECOND order. How then can said product not be available for my FIRST order to be delivered? The exact same product features in BOTH of my orders!!!! This is just unreal!!! Your response time to emails is also terrible. Your service is appalling. It is no wonder that your reviews and ratings are so abysmal. I shall certainly be adding to those poor reviews and ratings immediately in an effort to save others from this type of deplorable service. Please advise of the exact date and delivery address when and where I can now expect to receive my first order. I expect to receive my second order at my home address TODAY (according to the email and sms updates that I received this morning). I look forward to your delayed response - which I shall not hold my breath waiting for. Furious.
131 replies
80 months ago
UNfaithful to nature and those GENUINELY trying to defend the earth and its creatures
If I could give minus a million stars, I would. Time and time again, I select "vegan samples" when I place my orders, and time and time again I receive samples containing animal products: from MOHAIR SOCKS to products that contain honey. And this after I have sent numerous lengthy emails, educating Faithful-to-Nature on what it means to be vegan and why the samples they send me are not faithful to nature in any way. This time, the shocking reply I received was as follows: "Apologies for the trouble caused by the samples received. Please be advised that samples are dependent on what the suppliers gives us. If we have vegan samples then this will definitely be sent to you. Apologies for the inconvenience. Please get in touch if you need further assistance. Green Regards, Rafiq Booley, Customer Satisfaction Ninja" My reply to this deplorable email: "Rafiq This is an absolutely DISGUSTING response!!!! That is like saying to a Muslim person: "I'm sorry we sent you pork-laden samples. We didn't have any halaal samples on hand" - or to a gay person, "I am sorry we sent you samples that are overtly ****phobic. We didn't have any samples that were not dripping with prejudice". This is UNACCEPTABLE!!!! If you don't have vegan samples, DON'T SEND ANY SAMPLES. It is that simple!!! Why the hell do you put the option on your site for clients to select 'vegan samples' if you are not going to honour and respect their choices!?! And your disregard of the seriousness of this offense is deeply concerning. Especially after the trouble I have had with your company in this regard before (which I forwarded to you, but I doubt you bothered to read)! Again, Faithful-to-Nature proves itself to be unfaithful and worthy of ZERO faith from its client base. Shame on you and your disregard for ethics and those who are GENUINELY attempting to be faithful to the planet and all who inhabit it!!! DISGUSTING!!! Enraged EX-client"
105 replies
95 months ago
Appalling service and empty promises
What appalling service! I placed an order online in March with a 21 day delivery promise. The order was for my husband's birthday, and I made sure that the item would reach me by the correct date (public holidays and weekends taken into account). It is now the 19th of June and I am still being offered excuses and apologies (if I am lucky enough to receive a response to my correspondence at all, which, more often than not, I do not). At times I have emailed every single day, trying to get an update on my order, only to get a response after a week of pestering. And when I do get a reply, it is in the form of: "Hi, I am Mr X and I will ask Mrs Y to get back to you." Mrs Y almost never gets back to me and when she does it is in the form of: "Hi. Sorry. We're still waiting. We'll keep you updated." And I am NEVER updated. I wait a few days before submitting my next bout of pestering emails, only to receive the EXACT same responses. Incredibly frustrating! Perhaps my husband will receive his gift on his birthday in April NEXT year! Holding thumbs!
53 replies
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1 Star
4 (100%)