DK
Dilshaad K
Active since Aug 2018
2
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0
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Reviews
2 reviews2 months ago
Planet fitness Brackenfell
I don’t even know where to start from being mislead 2025 July to now again being *****ed and ****med by this gym! Last year July I was signed up in Durbanville by Tony who didn’t do his due diligence to notice I’m with vitality active and not vitality premium signs me up as a vitality member. Me thinking that vitality active is part of the gym as I came from virgin active with vitality active goes along with it and listens to all his lies. Okay cool gets debited full premium took me months to get money back after fighting annd putting a stop order on their debit orders as they kept debiting me instead of cancelling the contract and sorting it out and going in the manager David acts helpful but also is just not sorting any problems out admits that planet fitness made this problem and have to honor the amount and give it to me at vitality rates! Non of these promises transpired I just cancelled and re signed up thinking things will be okay because I’ve conceived 6 of my family member I gymed with at Virgin to v swap to planet I gave them 6 new sign ups and this is how they treat me as a client! Shameemah Johaar Ameen Johaar Eesa Kamaldien Laeeq Kamaldien Saadiq behardien Thaakirah granger Kamaldien. All signed up after I signed up! Or did a so called v swap this the flippen thanks I get? Fast forward re sign up with nhishaun 26 December 2025 at Brackenfell told my tarif will be R209 and elevate to add Plattekloof R149 total being R358 on Sanlam reality rewards for the monthly debit IM HAPPY GREAT! He WhatsApp’s me for my information to sign up and it’s successful I recieve a welcome email on the 26th December 2025! I’m Gyming since the sign up no issues at both Brackenfell and Plattekloof. 19th janaury 2026 I try scanning into Plattekloof It doesn’t allow me in Muzzamil tells me you don’t belong to the gym I say what? He says I have no profile for you! Timothy then hears conversation says come come rushes me speaks super fast and does everything super fast says he will fix it he will just add it again takes my info down makes me sign on a phone (me thinking his just adding my information to the system seems that it disappears) noooo does a brand new sign up doesn’t explain to me a tariff difference which is now a whopping R498 a month instead of R358 boths time I didn’t recieve a copy of contract even upon request! And they don’t let you sign any physical document and doesn’t give you the contract or even allow you to read it just rushes everything! I go to Brackenfell to speak to nhishaun absolutely non chalant attitude playing the blame game on Plattekloof tell me that contract I had he doesn’t have as it’s gone! Luckily I have proof of the tariff in our WhatsApp conversation! I’m yet to resolve this situation but it’s been months of chaos stress anxiety and depression is what this gym has caused on me! False sign ups false information misleading the senior management is extremely dismissive and no care for their clients at all. Put their clients through misery and wrongful debit orders constantly which isn’t worth it! Do NOT sign up at this gym IM REGRETTING MY EVERY DECISION IVE MADE! I was soooo happy at Virgin active 2 years no problem. The gym is beautiful amenities are lovely but they don’t give a dam about their clients only want their clients money even if it’s *****ing from their clients! Sales staff is rude and dismissive the reception staff are way better trained! Ultimately it’s really not worth the stress at all. Super untrained staff I will be posting a TikTok video soon with other planet fitness clients going through the same problems! Attached are my photos of proof! Also bear in mind this is dealing with 3 different gyms in a span of 7 months first Durbanville then Brackenfell and Plattekloof at the same time!
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93 months ago
Fraudulent scammers
My father has been being debited monthly by this company of R199 per month with out his consent!!! This is illegal we can't get through to them at all they a company based in Durban! Guys please help me bring them down!! I want to get them broadcasted on television as well as by the budsman because they doing it to many people it's disgusting and illegal and I want my father to get all his money bac****!
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