BD
Barbara D
Active since Jul 2011
2
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2 reviews84 months ago
Great Customer Service
Martin was really helpful and accommodating when we moved from JHB to CPT. He was extremely patient, explaining all the nuances with the different insurance types and our back and forth for moths prior to the move. The majority of the moving staff were really pleasant and courteous (there was one guy who was quite rude, but you can't be all things to everyone all the time). On the day of delivery, they called us from the truck to say they were about an hour away from the house, but ended up taking nearly 4 more hours to get there, which impacted our planning (we had some stuff we had to get from the shops that day and because we had to wait for the truck for 4 hours, we ended up only getting to the shops after they'd offloaded, which wasted most of the day). It would be helpful if there was a way customers could access the tracking app to see exactly where their stuff is in transit and could plan accordingly. Overall though, really great service. I would (and have) recommend(ed) them to friends.
0 replies
105 months ago
Account "suspended" because I wanted to see the T&Cs
Yesterday, a guy called me from DStv to offer me a new Explora decoder on the 2 year price lock plan. Our conversation went something like this: Me: Thanks, but there is nothing wrong with our current decoder, so I don't need that. Him: Don't you need extra view? Me: There are only 2 people who can operate a TV living in our house, so that's not necessary either. Thanks. Him: You can have the price lock plan without a decoder? You can lock your subscription fee at last year's price for 2 years. Me: I don't want to get locked into a contract because I'm not sure I'll keep my DStv once we get fibre in our area. Him: You won't be locked in, you can cancel at any time, but there will be a cancellation fee of R189. Me: Ok, well that's not too bad, can you send me the T&Cs via email so I can go through them and make sure I'm 100% comfortable with everything before signing on? Him: Once you agree to the price lock plan, the T&Cs will be sent to you within 24-48 hours. Me: No, but I want to see them BEFORE I agree. Him: No, you must agree now before I can send them to you. Me: So, you want me to agree to something before I understand what I'm signing up for? If that's the case, there really is no point continuing this conversation. Him: Ok, thanks for your time. [end of call] A short while later my wife called me to say our DStv had gone wonky – we only had channel 100 and all the other channels just gave an error. I asked if she'd tried switching it off and on again, which she had. We left it and went to my folks for dinner but when I checked it this morning, I saw DStv has suspended my account, seemingly because I didn't want to sign up for their promo without first seeing the T&Cs. There's no other logical reason. My account is fully paid up, I've NEVER missed a debit order and it was working prior to the phone call... Talk about leaving a poor taste in an already less-than-satisfied customer's mouth!
244 replies
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