FT
Faatimah T
Active since Oct 2018
3
Reviews
0
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Reviews
3 reviews10 months ago
Liquid capital Denied Service at 90,000 km Despite Plan, Agent Assurance
I purchased a Service Plan from LiquidCapital, branded under “Renault Financial Services,” which covered my vehicle at 90,000 km, 105,000 km, and 120,000 km. During the sales call (which is recorded), I informed the agent that the car was being driven a lot and would quickly reach 90,000 km. I also paid an activation fee and asked directly: “If my car reaches 90,000 km, can I take it in for service at Renault?” The answer was a clear: “Yes.” No terms or conditions were explained in response to this question, and I proceeded with the plan based on that assurance. When my car hit 90,000 km, I booked it in at 7am at a Renault-approved dealer. However, the service was not authorised, and I was told the plan only activates after four monthly payments a clause that was not clearly explained at the time of sale and was inconsistent with the verbal assurance I received. Attempts to resolve the matter included: • Multiple calls to customer service • Repeated requests for escalation to a manager, which were unsuccessful • An offer to pay the outstanding amount upfront, which was declined At the time of writing, my vehicle remains unscheduled for service, and I’ve had no direct resolution.
159 replies
10 months ago
**** To, Denied Service, Ignored by LiquidCapital – Service Plan Is a ****
This is a formal complaint against LiquidCapital for misrepresentation, failure to deliver services promised, and refusal to escalate a valid customer issue. I purchased a Service Plan for my Renault that was meant to cover 90,000 km, 105,000 km, and 120,000 km. During the sales call — which LiquidCapital claims to record for “quality assurance” I clearly told the agent that my vehicle is driven a lot meaning I would reach 90,000 km quickly. I asked directly: “If I reach 90,000 km, can I take it in for service at Renault?” The agent clearly and confidently said: “Yes.” So, I went ahead, signed up, and paid a once-off activation fee. Now that I’ve reached 90,000 km , surprise LiquidCapital refuses to authorise the service, citing a clause that says I must make four monthly payments before being eligible. That clause was never clearly explained, and worse: the agent directly contradicted it. My car was booked in at 7:00am, has been left idle at the dealership all day till 5pm, and all I’ve received from LiquidCapital is: • Denials, • Excuses, • And a complete refusal to escalate. Despite multiple calls, I was never contacted by a manager or senior representative. My service is still not approved. My time, money, and trust have been wasted. This isn’t customer service it’s exploitation. To anyone reading this: Avoid LiquidCapital at all costs. Their promises mean nothing. Their support means less.
53 replies
24 months ago
Stunning service
The best in the business, fast and efficient.
0 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)