YJ
Yolandi Jansen van Vuuren
Active since Oct 2018
8
Reviews
0
Industries
Reviews
8 reviews3 months ago
Bonitas Boncap: Gross Incompetence and Concern Over Data Privacy/Security
I am updating my previous grievances because the situation with Bonitas Boncap has moved from frustrating to alarming. It is now the 30th of January, and despite communicating since the 5th, I am stuck in a loop of administrative failure. Data Security Concerns: I have sent my income declaration and private bank statements multiple times to the designated email address. Despite this, Bonitas continues to ask me to resend them. This is deeply concerning. Does Bonitas have a system for tracking confidential member data, or are my private financial documents simply lost in their system? Their inability to "find" documents sent multiple times is a massive red flag regarding their data management and POPIA compliance. The "Ghost" Communications: They have the audacity to claim they contacted me numerous times in November 2025. I have checked every communication channel—SMS, email, and calls. There is nothing. To be met with an attitude claiming otherwise when they can’t even locate the emails I’ve sent this month is peak incompetence. Administrative Sabotage: By failing to process the income verification I have already provided, they are keeping me on a premium tier I did not authorize and cannot afford. This feels like a deliberate attempt to force a payment failure. I demand: Confirmation of Receipt: An immediate confirmation that my documents have been located and processed. Tier Correction: Reverting my plan to the correct income-based tier immediately. Audit Trail: If you claim you contacted me in November, provide the timestamps and the specific email addresses/numbers used. Otherwise, retract the claim and apologize. Stop losing my documents and start doing your jobs.
112 replies
14 months ago
Bonitas Boncap: A Nightmare of Incorrect Deductions and *********** Service
I am writing to express my extreme dissatisfaction with Bonitas Boncap's billing practices and customer service. Since December 2024, I have been locked in a frustrating battle with this medical aid scheme over incorrect and unauthorized deductions. In December, Bonitas deducted my membership fee earlier than scheduled without any prior notification. This resulted in a bounced debit order. After a nearly two-hour wait on hold, a consultant flippantly told me to simply keep the funds in my account, and they would deduct the money "when they felt like it." My monthly premium is just over R2500, so I deposited R7000 to cover two months' fees. In January, Bonitas attempted another deduction, but the R7000 was insufficient. I then discovered they had, without my consent or notification, moved me to their highest payment plan. To dispute this, Bonitas sent me a password-protected document purportedly for me to prove my income status. Neither my ID number nor my membership number would open the document. I informed Bonitas of this issue and proactively provided my bank statement and a letter from the person supporting me financially. Their response? They resent the same document without the password protection. However, upon opening, it contained only their banking details! I again notified them of this error. They have now sent another password-protected document, which, unsurprisingly, I still cannot open with my ID or membership number. This has been an ongoing saga since December. I feel Bonitas is deliberately stalling, perhaps hoping for a third failed payment to automatically exclude me. I am at a loss to understand their motives, but their incompetence and lack of communication are appalling. Dealing with Bonitas Boncap has been an incredibly stressful and time-consuming experience. If you are considering a new medical aid, I strongly advise you to avoid this company at all costs. Save yourself the frustration and choose a provider that respects its members and handles billing responsibly. I would appreciate for Bonitas to immediately rectify the following: Reinstate my original payment plan. I did not authorize a change to the highest payment plan, and I require this to be reversed immediately. Provide a clear and accessible document for income verification. The current password-protected documents are unusable. I have already provided alternative proof of funds, but if further documentation is required, it must be accessible. Provide a full explanation for the incorrect deductions and the lack of notification. I require a formal apology for the inconvenience and stress this has caused. Ensure all future deductions are made on the agreed-upon date. I expect Bonitas to adhere to the agreed-upon payment schedule going forward.
53 replies
32 months ago
****mers, stay away
They are ****ming people. I paid for a part on 10/07/2023. After much struggling they agreed to refund my money on 18/08/2023. Since then they have went silent. No money and no response from them. Do not let them ***** your money as well.
0 replies
32 months ago
****mers, stay away
They are ****ming people. I paid for a part on 10/07/2023. After much struggling they agreed to refund my money on 18/08/2023. Since then they have went silent. No money and no response from them. Do not let them ***** your money as well.
0 replies
32 months ago
****mers, stay away
They are ****ming people. I paid for a part on 10/07/2023. After much struggling they agreed to refund my money on 18/08/2023. Since then they have went silent. No money and no response from them. Do not let them ***** your money as well.
0 replies
74 months ago
Wesbank refuses to postpone payment date after work changes it!
From the 16th of March I have requested for my debit order to be postponed since our company has changed their payment date. I have logged a claim on their website, email them with my company letter stating postponed pay date. Still I have not received any feedback from them. I have sent 3 emails. No feedback to anyone. Do. Not. Trust. These. People. Does anybody have any legal way for me to follow???
210 replies
81 months ago
No internet for the entire month. Deducting more with no refund.
I really had a lot of problems with CellC as an internet provider. First of all I have had NO internet for the entire month of August. Every time I phone in, they just tell me that they are aware of the issues and are working on it... It is 13 days now... Sure there must have been some sort of solution by now?? They have deducted R100 extra for two months in a row with no explanation. Now again there has been a "price increase" where they just deducted more money without any warning, because they can. I have spent 8 minutes on the phone with CellC again no to find out what is going on, and still no resolution. Be warned guys, this is not the company to support. Endless problems from the beginning with no resolutions.
105 replies
91 months ago
Employee left with signed paper and parcel
Today on of your company's delivery people came to deliver a parcel at our offices. I was busy directing him to the correct place to find the right person when he started freaking out telling me that he does not have time for this and that he will just take the parcel back so that they can sort the stuff out at office. I was a bit shocked by the way he interrupted me and the way he spoke to me. I then told him to give me the paper, I will sign for it. While I was signing the paper he kept on complaining about he cannot just go around to other places we should have gotten the place right in the first place and that it is not his problem that the information is not correct on the paper. I signed the paper and returned it to the employee when he took the parcel and telling me that he will rather just take it to the office to sort it out. So I have signed and returned the delivery paper and then the employee left with that paper and the parcel.
0 replies
Review Distribution
5 Star
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4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
7 (87.5%)