PN
Pooven N
Active since Dec 2018
15
Reviews
0
Industries
Reviews
15 reviews10 months ago
A Horrible Experience – I Would Recommend that you Re-Think your CHOICE
I had one of the worst dining experiences of my life, and I feel compelled to share it so others can avoid going through the same ordeal. It was my son's birthday, and since he lives near the Design Quarter, we let him choose the restaurant. He had previously taken us to The Rock at the Design Quarter for Mother’s Day, which was amazing. This time, wanting to try something new, he chose Lupa Osteria. From the moment we arrived, it was a disaster. Despite having a reservation, we were greeted with cold indifference. We were shown to a dirty table and had to ask for it to be cleaned, which should be automatic, especially since the place wasn’t even busy (our booking was for 2 pm). The service was slow and uninterested. Eventually, we got our drinks and starters, but things only got worse. I ordered a Mexicana pizza from the lunch menu, which clearly stated it came with a complimentary beer, glass of wine, or soft drink. I was offered none of that. When the pizza arrived, the plate was hot, but the pizza itself was cold. After a few bites, I noticed something off about the meat. I called the waiter and asked about it. Turns out the beef was mixed with pork. This was not listed anywhere on the menu. I do not eat pork for religious and health reasons, and to make things worse, I am allergic to it. By the time I got home, I was violently ill. I felt like I had food poisoning. When we raised the issue with the staff, all we got was a half-hearted apology and an offer of a free dessert. After spending R2000, the only thing I wanted was to get out of there as quickly as possible. If it hadn’t been my son’s birthday, I would have walked out the moment we were shown that dirty table. I stayed for him, but I deeply regret it. This wasn’t just a bad meal; it was an upsetting, dangerous experience. Mistakes like this can have serious health consequences. The lack of care, the poor service, and the complete disregard for dietary needs were shocking. I wouldn’t wish this experience on anyone.
0 replies
13 months ago
Mixed Dining Experience at OREXI BENONI
Today was a special day for me, celebrating the end of four months in a moon boot. We chose your restaurant for the occasion, expecting a pleasant experience. While the food and our waiter were excellent (dishes arrived promptly and were full of flavor), the management’s attention was disappointingly lacking. Despite being one of only two tables occupied, we received no check-ins from the managers. One was celebrating his birthday, and the other, clearly not "colour-blind", focused solely on assisting customers who arrived after us, leaving us feeling overlooked. The food alone would bring me back for a takeaway, but the inconsistent service has left me hesitant to dine in again. For a restaurant of your caliber, I expected better engagement from management to ensure a welcoming experience. Disappointed, 25 March 2025
0 replies
13 months ago
Disappointing Experience at Zara Eastgate
I visited Zara Eastgate hoping to buy a suit listed as in-stock on their website. However, my experience was frustrating from the start. No staff available: Only two people were at the checkout, while the rest were occupied in the fitting room. Misleading stock information: I drove from Benoni only to be told the suit wasn’t available because it "wasn’t selling well" and had been sent back to the warehouse. Poor assistance: The first employee’s phone wouldn’t connect, and she initially sent me (on crutches) to the fitting room before checking herself. When I asked if another store had the suit, she dismissed the request, stating that this was not possible. Contradictory information: A manager, Xoliswa, later checked and claimed the suit was a best-seller, with only small and medium sizes left at the other two stores. How can two staff members give completely different explanations? After spending over R700 on a waistcoat, I left deeply unimpressed. Zara’s service fell far below expectations.
0 replies
22 months ago
BUILDERS NORTH RAND ROAD 2 sides of a coin
Positive Experience: Builders North Rand Road, Boksburg: A great selection of paints, wood, and other building supplies. Helpful Staff: A young man (I am sorry I did not take his name) in the paints section provided exceptional customer service, going above and beyond to assist with paint selection and color matching. This exemplifies what customer-centric service should be! Additional Support: The staff assisting with wood cutting and loading were also very helpful (names I did not take as well). Area for Improvement: Cashier Interaction: An unpleasant encounter with a cashier near the wood-cutting section detracted from the overall experience. The cashier's chewing gum, rude demeanor, and lack of helpfulness were unprofessional. The sound of the wood-cutting was more bearable! Specifically: Unclear Communication: The cashier did not clearly explain the process for purchasing the discounted carpet, requiring the customer to request a manager for assistance. Dismissive Attitude: The cashier's question about whether the customer still wanted the carpet came across as rude and dismissive, especially considering the customer's frustration with the unclear communication. Recommendation: Builders Warehouse could improve the customer experience by ensuring all staff, especially cashiers, are trained in clear communication, helpfulness, and professionalism. I spent over R3000 on a day and whether I return to this store needs to be determined!
53 replies
23 months ago
NIGE AUTO BENONI - BMW GO TO GUY
I recommend Nige Auto in Benoni 14 Cranbourne Avenue for all your BMW repairs. This guy is amazing and patient. He also understands the reasons for your financial standings and fixes and repairs accordingly. BMWs out of warranty are expensive but hey NIGE AUTO is our go to guy!!!
0 replies
23 months ago
Service Nightmare: COOL IDEAS SERVICE PROVIDER Outage Leaves Me Disconnected
I am writing to express my extreme dissatisfaction with the recent service disruption I have been experiencing since May 14th, 2024. Despite being a loyal customer for several years, I have encountered significant delays and a lack of progress in resolving the issue. My concerns include: Limited communication: I have received numerous automated emails with the same message offering a resolution within 24-72 hours. However, it has now been four days, and the problem persists. Unrealistic timelines: An on-site visit was promised on May 14th, but there seems to be difficulty scheduling a technician. Unsatisfactory escalation process: While escalation analysts acknowledge the delay, they are unable to provide a concrete timeframe for a Field Network Operations (FNO) technician's arrival. Lack of executive response: My attempt to reach out to CEO Mr. Andre Jooste directly has also been unsuccessful. As a result of this disruption, I have been unable to work for several days, causing significant inconvenience. Additionally, I have incurred extra cellphone charges due to hot-spotting for internet access. I expect a swift and effective resolution to this issue. Please provide a clear timeline for when the service will be restored and a technician will be dispatched. I would also appreciate a response from Mr. Jooste or another senior representative regarding the steps being taken to address this situation. Following service restoration, I will be strongly considering canceling my service due to the unacceptable level of service received. I expect compensation for the extra cellphone charges incurred during the outage.
636 replies
50 months ago
WELL DONE BUILDERS EXPRESS NOMSA GREENSTONE
I had an amazing experience when I called the 0860009526 at approximately 11:20 within 9 minutes I was told my product was on hold as it was the last one available at the Greenstone Builders Express Store and to see Nomsa. Unfortunately I could not hear the name of the young lady on the telephone who assisted but she was kind, patient and knew the system to find my product with quiet efficiency. The drive was so worth it because the service and friendliness of the staff and the willingness to assist and ensure I had all the right fittings etc. was so refreshing. Nomsa enlisted help to make sure that I left the store with everything I needed. Its a pity its an express and not a full store because the type of staff at this store is what is needed at the bigger, unfriendlier stores which we frequent. The Manager of this store and his staff should be showcased across Gauteng as to how to work with customers especially customers like me who appreciate efficient, professional and service with a smile!!!
0 replies
53 months ago
TOTALLY UNHAPPY LANCET TESTING STATION GLYNWOOD:(
My son went for a rapid test paid cash and his experience was soured from the very beginning by the unhappy nurse who swabbed him for the test. It was mentioned that test results will be SMS to him - never got the results which was to have been within 15-30 miniutes. Got home made a call was told to join the APP to get the results nothing made another call and they could not find his results I made 2 calls and the first one said that the specimen had not reached their Lab and this was over an hour later after the swab and that the specimen was still at the testing station!!!! - will the specimen not be compromised??????? I then spoke to an Acting Team Leader who did not apologise for the treatment and that she noticed that the specimen had just reached teh Lab and to call back in an hour because she was not sure whether Rapid test results warranted sending out an SMS? Do people at LANCET know what has been posted on their websites and what each team is doing and what treatment is being given to people that could be traumatized not knowing their status??????
53 replies
57 months ago
Del Forno Northmead Oakfield's Hurry and support a well-run establishment Contact Chris
I had a challenging pizza delivery from Northmead however, without so much as blame being portioned the Manager Chris rectified the situation with a phone call and an exchange of photos. What would normally have been a long drawn-out issue was resolved with a few minutes with replacement pizzas and a kind demeanor. I wish more businesses during these tough times can take a leaf out of Chris' book. Well done and I will recommend more business to Del Forno in Northmead Oak street Oakfield's.
0 replies
63 months ago
DISSAPOINTED ORDER NUMBER 131 McDonalds Lakeside Benoni 4/2/21
I visited the McDonalds Lakeside in Benoni. I walked into their place as they were not busy and had an extremely disappointing experience, what I ordered and what was given to me after spending over R270 for 3 meals was disgusting. When I got home I opened the packaging to find 2 very dry chicken meals with hardly any sauce and a beef burger meal which was dry and soaked to the bun which was falling apart. The Chips were soaked in oil and old. I contacted the then manager on duty Petunia who apologized and mentioned that she would replace the entire meal. She did not ask me to bring the meal back so I threw it out. I then contacted her again she mentioned that if I and when I do collect she will speak to the mangers on duty and they will replace the meals as long as I had the slip, and, one of these managers would be Lungelo. Well now its not about the replacement of the meals but the attitude of the overall manager of whose name I have forgotten. She did not believe what I had told her when I had called, mentioned that Petunia was on leave and that she would have to contact her and I told her that she should, gave her my number a week ago and I am still awaiting feedback. I will never visit this place again due to the inconsistency of how they treat their customers and the meals which they serve. I will visit Burger King and Wimpy moving forward.
0 replies
Review Distribution
5 Star
5 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (20%)
1 Star
7 (46.666666666666664%)