BH
Bronwynn H
Active since Dec 2018
3
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0
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Reviews
3 reviews28 months ago
So glad you guys exist
Top quality products Speedy delivery Great customer service Love you guys!
0 replies
41 months ago
Worst Experiece Ever! Would rate it zero stars!
I placed an order for 11 items (books) on the 2nd Nov. 2022. Delivery was scheduled for the 17th Nov. 2022, on the day that I received my order it consisted of only 2 items. Later that day I called customer service to query this oversight and was informed that they will escalate it to the warehouse. After waiting 3 hours for some sort of feedback I decided to create another ticket which I gather woke them up to actually reply on my first ticket. Eventually the warehouse confirmed that it was a "packing error" and that it will be escalated to the replacements team to arrange another order for me. I enquired on when I can expect this new order to be delivered and was told "latest by the 5th Dec." I was very annoyed to hear this because if it was a simple packing error I figured they would just pack up and deliver the remainder of the items and send them out for delivery... but no, this replacement order had to be requested from the supplier because it was never shipped to begin with?! I asked them to list all 9 items to be ordered for clarification purposes and eventually a new order was created on the 17th of Nov. Fast forward to the 21st of Nov. to my surprise I receive an email from takealot stating that my new replacement order has been cancelled. I end up calling in to enquire about this and am informed that that was an oversight AGAIN and that Finance did not authorise the order's payment in time (which ultimately means that the items weren't ordered yet to begin with). As a result they had to create a WHOLE NEW order for me, and later in the day when I double checked this order it only had 8 items in instead of 9. No one thought to inform me as to why thie was, I had to reach out again! Later on I was told that one item is since out of stock and my ticket was closed with a 'Have a beautiful day further'. I was so frustrated because not only do I get mediocre borderline pathetic service but poor communication as well. I was not informed if that item's cost will be reimbursed or if they'll reorder it again once it's available (which I highly doubt). And the cherry ono the cake, this new new order (yes new new x2) will be delivered days after the intially mentioned 5th of December. So here I am forced to type this out, because I do not know what will happen with regards to the 1 item and will have to wait in bated breath if I will actually receive the other 8 items. I received nonsense, scripted apologies time and time again but the continuous incompetency never seized to amaze me. I have never been this frustrated or absolutely disappointed by an online store before. Poor communication, poor order management and a pathetic attempt at trying to sulvage an error. I truly hope I receive my 8 items eventually but I can confidently say that takealot has officially lost me as a customer, not that losing 1 person means anything to them because you really are just a number and not a valued customer.
0 replies
89 months ago
Useless MTN unable to process a single contract application!!!
On Monday the 19th of November 2018, I applied for a new MTN contract online, the contract in question was an MTN Made for Me S Gold iPhone 8 64GB for R599 p.m. Reference number: ********** 62 On Wednesday the 21st of November an MTN consultant contacted me to complete the application process. He verified all my details, completed my XDS screening successfully and took down my banking details. During this process I was never requested to provide any additional documentation, such as: Identity Document 3 months bank statements Proof of residence Payslip/proof of income In addition he requested if I would be interested in another contract of R99 per month for an additional 2GB of data per month. Which in total would bring my monthly debit to R698, which I agreed to. Thereafter the consultant informed me that I would received a customary call to verify my contract approval within in the next two working days, this did not happen. Ending off the call the consultant did inform me that I would need to wait 3 - 10 working days for my phone to be delivered, this did NOT happen either. Afterwards my call was then transferred to the consultant's manager to verify once again everything that was discussed. Fast forward more than 2 weeks, no follow up email, not updates, no phone, NOTHING. At this point I became very concerned and decided to contact MTN Customer Care for some clarification, as it cannot take this long to receive a phone or even get an approval. I sent several emails and received automated responses each time. I went back and forth via emails to no avail with the following people including reference numbers: Charelle Brockman Customer Services MTN SA Reference Number: ********** 6 Letta Mashego Customer Services MTN SA Reference Number: ********** 3 Chantelle Wangra Customer Services MTN SA Reference Number: ********** 0 Reference Number: ********** 8 Reference Number: ********** 2 Jacobeth Mabotja Customer Services MTN SA Reference Number: ********** 0 There was no actual follow ups on any of my queries, just standard robotic responses. I have given my ID number, details and my issue to more than one representative, more than once!!! In each email response I am requested to send an MTN PIN, I just applied for a new contract how could I possibly have an MTN PIN when I don’t even have a number or even a phone as yet???? I took it upon myself to call MTN to find out what was going on, only to be told by the consultant that there is no record of a contract application under my ID Number found on the system. She then implied that this COULD be due to the application status that is still "Pending". I want to know when will I get my approval so that I can finally get my phone?! It has been more than three weeks of back an forth! I am constantly told that I will be contacted by MTN Sales direct and this NEVER happens!!! WHAT SORT OF SYSTEM IS MTN USING TO ACTUALLY GET ISSUES DONE?! This is going in circles!!! Get this sorted out AS SOON AS POSSIBLE! I am done wasting my time, my airtime, my data and my energy on a service that I am willing to pay for! I am frustrated, surely this task cannot be this difficult that it requires 5 MTN representatives to "resolve" ONE issue???
210 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)