Sinjin F

"Lett-them do what they want -ing People"

I have recently moved out of a rental home in Roodepoort. When I had moved in about 1 and half years ago, the place was moderately clean. I had asked for the carpets to be cleaned. An entry inspection as done and I moved in. Throughout my stay, I received many emails that had nothing to do with me an sms's stating that "YR" rent is ... , a very unprofessional start if you ask me. When I moved out, I booked an exit inspection to be done. The lady arrived quite late and arrived with another lady who is clearly not related to the company, they were both dressed in casual "Slops and a Spaghetti Tops". The lady who did the inspection had no idea what the original inspection was like, she had none of this documentation on her. She proceeded to take photos on her cellphone of the place in general. The issue of the fibre modulator came up - she abruptly asked why I hadn't installed it, I told her it was optional. Annoyed, she made a note on her phone. When I asked her when she'd suspect I'd have a refund of my R6000 Deposit, she said that she will compare these photos with the entry inspection and surely find small things that need fixing (Such as the missing cupboard handle, which I repeatedly told her was never there, she wouldn't have any of my comments on the supposed missing things or problems). The issue of Cleanliness came up again. She mentioned that the cleaning fee for the place will come out of my deposit. As I agreed that perhaps I hadn't left the place in an immaculate condition, this was ok. When I inquired after the cost she mentioned that its be R1500 upwards (incl carpet cleaning) . WHAAAAT!! This is utterly ridiculous. Anyway, I gave her the key, and left. Messages poured in from neighbors stating that lights had been left on. The last communication received was 12 odd days after the inspection when at which time I still hadn't received a refund, saying that she will "Look into it". A few days later, my deposit was refunded with R1650 short with ZERO communication whatsoever. Multiple emails only replied to with an automated response. Clearly couldn't care if I had a problem. This Morning a received an invoice for R1650 for cleaning of a tiny Apartment with one bedroom and one small lounge carpet. EXCUSE ME? So I did my Homework - Cleaning :- When I moved in, The bedroom cupboards were filthy. Kitchen cupboards had brown grime on the handles, the light switched brown in tinge. I cleaned all of this without fuss. A professional Service (Rent-a-Maid) will have 4 maids with cleaning equipment in the place for R750 for a full day. This was most defiantly not done for me on my entry into the place. (To the person reading this - you know this is already excessive for my small place) Carpet Cleaning :- For one large Bedroom and Lounge, A professional service (Fuzzy Carpet Cleaning) would charge R600. When the carpet cleaners came on my entry, they had no vacuum of any sort, only a large scrubber. (Where is that dirt going?) The two people who came where in a little Nissan bakkie and although polite, were certainly not professionals. So if I had an opportunity to clean the place as they had done, it would have cost me R600 less. I am fully aware that its my responsibility to clean the place on exit and understood that the cleaning would have to be done soon and properly and not by myself. Lets leave the severity of the mess by the way side because which such poor consultation of the entry vs exit inspections it's not worth it. Absolutely no communication as made with make whatsoever on the cost to fix/clean things in the house! Do you "Letting People" think that you can spend my money as you feel fit without zero communication or consultation? Then to have the audacity to go ahead and do the cleaning and assume I will be ok with the outcome? When I asked for some paperwork, there was none? Just my money back? Ok, so what can we do? ABSOLUTELY NOTHING!!!!!!!!!!! The work is done? I'd love to go back and see what I have paid R1650 for and what cleaning of a one bedroom apartment looks like? An amicable, speedy dialog could have been held to resolve this matter, but now, because of Letting Peoples Unprofessional conduct, I've lost R600. Honestly - Its not even about this, It's about this company that, as far as I can see from the other HelloPeter reviews, does as they please. Please read the response to the other reviews folks? When a client complains about how Carrolynne put the phone down in her ear.... The Response - "clearly the lady didn't understand LOGIC, so the phone call was ended" - GREAT SHOW GUYS! So now It's done, with zero consultation. It's such a pity, there are some great places out there to rent, but I most certainly, WILL NOT rent from Letting People. I cannot fathom that your job is easy, Tenants can be rude and Demanding, But sheesh guys, Let's do things the right way. I am actually a keen property investor and am keen to rent out the place I have currently bought, but by the way they deal with the tenants, there is no was I'd want to be a Landlord of theirs. Good Luck Letting People, You most certainly will not be getting a good review via word of mouth from me.