CB
Craig B
Active since Jan 2019
4
Reviews
0
Industries
Reviews
4 reviews13 months ago
Useless, pathetic customer service
I am beyond annoyed. I ordered a credit card for my wife. DSV phoned her to confirm they would deliver at 10 AM today (Saturday 29/03/2025). We rushed to get home and spent the entire morning waiting for your driver. No delivery, no communications, nobody getting hold of us to say it couldn't be delivered and trying to arrange a new delivery time. Nothing! My wife sent an SMS to DSV requesting that she be contacted. Again - nothing! Exactly the same thing happened to me when my credit card was supposed to be delivered by DSV. Actually having to work means that Saturday is the only day of the week when we can get things done and thanks to the incompetence of DSV the day is a complete waste. The only reason that I can think organizations like Discovery still use you is that you undercut more reliable courier services and then cut costs by giving your drivers impossible schedules and providing your customers with the worst level of service possible. Neither you nor the companies that use you give a damn about the inconvenience that paying customers have to tolerate. My wife specifically needs that card as she going on a business trip next week. Tomorrow is Sunday but if her card is not delivered by the close of business on Monday, I will complain directly to Discovery and demand they do something to get the card to her.
53 replies
13 months ago
*********. unreliable, rude
*********, unreliable and rude. They installed a gate unit a couple of years ago. One of the arms started sticking so we called them in for repairs. The technician removed the motor to take for testing and repair. They then sent us a report saying the motor had stopped working completely and that our system was discontinued, and that there were no spare parts. They then gave us a quote for a new system for almost R 20 000. Our insurance company wanted their assessor to inspect the motor before they would approve a claim so we requested they return it to us. They failed to do this in spite of telling us they would. When my wife phoned to see what the problem was, she spoke to Raymond who was extremely rude and aggressive towards her. He accused us of wasting their time and petrol. Raymond seemed particularly agitated that an assessor wanted to inspect the motor arm. I wonder why? He then said he would return the motor but has still not done so. On further investigation, I see that motor arm units for our system, the Vanguard 500, have not been discontinued and are being sold all over the place. I regret ever hearing of Starck Garage Doors. Please think twice before using these people. I wish I had done more thorough research before calling them.
0 replies
88 months ago
Incompetent and Uncaring
I complained about Standard Bank Insurance last week on Hello Peter. I put in a claim for my gate motor and the entire process has been an absolute nightmare. My claim number is 18/095340. For a start you can never get hold of anyone at the call centre. I had to drive out at my own expense to their offices and finally got an assessor to come out. I had to then phone the contractor to come out for a quote. The contractor said they would get in touch with the bank and everything would be organized. Low and behold I wait weeks for something to be done or some kind of feedback but get absolutely nothing. After complaining on Hello Peter I get a flowery response about the pride they take in their service( that's a joke) and a response from someone called Mahommed Khan who carries the title, Executive and Social Media Moderator. He gives me the standard bs - I'll investigate and revert to you but be advised it can take up to 8 days. 8 days to sought out a claim for a gate motor?? Well it's been 8 days and surprise, surprise, still not one bit of feedback. I mean for God's sake this is just a simple claim. What happens if I have to put in a claim for something serious?? I made it clear on the last complaint that this is a security problem - we are at a severely increased risk for hijacking and house robbery but it seems Standard Bank Insurance couldn't give a stuff about their paying customers. All they care about the monthly payments and doing as little as possible to honour their commitments.
105 replies
88 months ago
Pathetic, indifferent service
Absolutely abysmal service! The motor of my gate malfunctioned a month ago and I attempted to phone in a claim. Good luck with getting through to them - it's like trying to get hold of a government department. After a load of wasted air time I had to go through in person, at my own expense, to their offices in Constantia Kloof. I finally get an assessor sent and a contractor is appointed for a quote. My claim number is 18/095340. Waited for ages for the contractor to contact me until I had to phone them myself and get them to come out. I get told they will organize with Standard Bank and everything will be taken care of. That was last week and I haven't heard a thing since. Nobody bothers following up. After a month I still have a gate that does not open or lock and I have my wife and two young children at home in a compromised security situation. But hey, no worries - as long as the idiot keeps paying his premiums every month, it's all good. I also have a policy with Outsurance and every single time I've had a claim, it's been resolved within a few days. They organized everything and I didn't have to do any legwork. I think it's time I moved all my policies to them.
420 replies
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