EB
Elrien B
Active since Jan 2019
2
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Reviews
2 reviews24 months ago
Engineering Tenets - Refuse refund for no services rendered
DISCRIPTION OF COMPLAINT: *Subscribed for an online training in Nov 2023. *Had to pay full invoice before training commence. *We had to enquire re training link week before Nov 2023 training, was informed that training was postponed to mid- Feb 2024 without any notification. *When enquired as to training link on 5 Feb 2024 again was informed that training postponed to April 2024 and again no notification. *Then requested to cancel our booking and refund fee *Tuesday, February 6, 2024 11:25 AM Robert responded with "Please note that we have approved the request for refund takes 30 Days to be processed from date of cancellation." which was then 6 Feb 2024 *By 29 Feb they have not requested any banking details whereby I have requested feedback and provided them with my banking details for refund. *6 March 2024 no payment *Followed up on weekly basis but no response *14 March 2024 feedback "currently working on settling payment for your refund." * 25 April 2024 still nothing and they are not answering emails or calls, in fact I am blocked from their system *Via another source they are still continuing advertising the same and similar training courses
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88 months ago
REFUND of Deposit due to Poor Service
Order placed including 60% deposit paid to JLG Projects on 14 December 2018 to install an electric fence on a roof. Several follow-up requests done via email and telephone on the 18th , 19th & 20th of December as to when the installation will be done. Feedback on each of these requests were “May we please advise you in the morning , when we have a meeting with the technicians”. Only after order was cancelled on 20th Dec 2018 due to no feedback or commitment from JLG Projects, they then only communicated with us and apologise profusely as to giving them a last chance as they won’t disappoint us. Request from us was to refund the deposit paid on 14 Dec 2018. AGAIN after several attempts, JLG Projects promises every time that money will be paid by “today” and going on for the last 2 weeks. Leaving a message for Peter from management or trying his cellphone doesn’t help as he will not answer his phone or return your call. No commitment, many promises and exceptional poor service of this nature cannot be accepted nor tolerated. Be informed and warned!
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