RW
Reagan W
Active since Mar 2019
5
Reviews
0
Industries
Reviews
5 reviews11 months ago
⭐ 1-Star Review for SA Waterproofing
I am deeply disappointed with the way SA Waterproofing has handled — or rather, failed to handle — their responsibility under a 10-year warranty. They completed waterproofing at my property at 138 Morningside Village Estate in 2021. Since then, they’ve already returned twice (possibly three times) to touch up or redo sections — which clearly indicates ongoing failure of their product or workmanship. Now, three years later, the waterproofing has again failed — this time resulting in visible black mould in the downstairs bathroom, posing a serious health hazard to my tenant. I’ve been trying to resolve this for over three months. I’ve called multiple times and been told “Graham will come next week” — often with very specific promises (“he’ll come Tuesday” or “he’ll be there this week”). Each time, I inform my tenant. Each time, I follow up. And every time? No one arrives. No response. No explanation. No action. On 3 June 2025, I finally sent a formal written notice giving them five working days to respond. It was respectful, reasonable, and clearly documented. To date — they have not rep****. I’ve given them every opportunity to resolve this professionally. Instead, I’ve been left chasing empty promises while the mould and damage worsen. Their customer service is non-existent, their follow-through is insulting, and their complete lack of accountability is shocking — especially for a company that offers “warranties.” If you’re considering using SA Waterproofing — don’t. If this is how they treat someone who already has a warranty, imagine how they’ll treat you once they’ve been paid. Also worth noting: they do not seem to have a Google Business listing — which might be an intentional choice to avoid public reviews like this. I am now escalating this matter to the Consumer Goods & Services Ombud (CGSO) and considering legal action. I’ve never left a review like this before, but I’ve been left with no other choice. This is not an isolated incident — it’s a pattern, and I now understand that I’m not the only one experiencing it. The only saving grace in all of this has been Setty — I truly feel sorry for her. She is likely the one absorbing all of the backlash from frustrated clients because of the company’s lack of follow-through. Avoid this company at all costs.
0 replies
11 months ago
⭐ 1-Star Review for SA Waterproofing
I am deeply disappointed with the way SA Waterproofing has handled — or rather, failed to handle — their responsibility under a 10-year warranty agreement. They completed waterproofing work at my property at 138 Morningside Village Estate in 2021. Three years later, the waterproofing has clearly failed, and there is now visible black mould in the downstairs bathroom, which is a serious health hazard for my tenant. I have been trying to get this resolved for over three months. I have called multiple times. I’ve been told “Graham will come next week” repeatedly — sometimes with **** specificity, like “he’ll come Tuesday” or “he’ll come during the week.” Each time, I inform my tenant. Each time, I follow up. And each time? Nothing. No one arrives. No explanation. No apology. No solution. Then, in good faith, I wrote a formal, documented request on 3 June 2025 giving them five working days to respond. It was calm, fair, and professional. And still — no reply. I have given them every opportunity to handle this like professionals. Instead, I have been left completely in the dark, chasing empty promises while the damage worsens. Their customer service is non-existent. Their follow-up is insulting. And their complete lack of accountability is shocking for a company offering warranties. *If you’re considering using SA Waterproofing — don’t.* If they’re ignoring me now, imagine what they'll do when your balcony starts leaking or your walls show signs of rising damp. Also worth noting: they do not seem to have a Google Business listing, likely because they are avoiding reviews like this. I will be escalating this through the Consumer Goods & Services Ombud and taking legal action if necessary. I wouldn’t leave this kind of review if I hadn’t been pushed this far — but this company has made it abundantly clear that they are uninterested in resolving issues unless forced. Avoid at all costs. The only saving grace is Setty - I feel sorry for her because she probably has to deal with this daily.
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83 months ago
Thieves.
I will be going to the police to report theft as I have been chasing this company for my deposit, excuse after excuse.
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84 months ago
Bad communication
No communication. Called me late in the afternoon to schedule a time the day before, I happened to not answer the phone because I was at work. No follow up email sent, no further calls made. Scheduled my move for 12 o clock the next day. Not happy at all. Then it's my fault, the paying client, because I missed 1 phone call, but very quick to take my money.
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87 months ago
Excellent Price and Service !
I had old gold jewellery and inherited gold jewellery all 9ct and 18ct .I shopped around and I could not believe how much better the prices are at Gold Capital.I was met with such friendly ,professional people .Ran the owner is such accommodating and professional ,really made me feel comfortable .The whole process was transparent and quick.I got my money immediately .I would highly recommend this company and I will come back and sell the balance of items to them .Thank you Gold Capital for such an amazing experience .
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Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)