Nombulelo Z

Disgusting Incompetence

I have a capitec account which was allegedly handed over to KGB on the 8TH of January 2024, details of which are very sketchy. There was no communication from KGB and I was not aware that the hand over until my primary bank alerted me to the matter. I called them on 27 March only to be told that nobody was handling my account and it still had to be assigned to someone (SEVEN WEEKS LATER!). I insisted on paying part of the money and agreed that someone would contact me 2 hours later. I waited for 6 whole days with no contact until I called them myself and threw a fit on the phone, I then got assistance with the lady agreeing to send me an email confirming the contents of the call. I waited for a full day, called again and was told their emails are not working. I called again on April 4th, after receiving the email, I was told I would be called back and have received no call back to date. I called again this morning, was told I'd be called back, insisted on waiting on the call whereby I was then told the person I was looking for was not at work and I'd receive a call back when someone else was available. I have since been waiting and I don't understand what in the ****a shop show they are running there??