Tayla W

The terrible truth about traveling with American Airlines

I am absolutely shocked at the customer service provided by American Airlines. I recently flew with them on a trip whereby my baggage was damaged and items were missing/stolen. I have contacted them through the correct portals whereby I have received one response and not a single email or phone call since. As such a massive corporation you would think that they would be better at handling situations such as these. As a frequent travellet I would NOT recommend traveling with American Airlines unless you would like to arrive at your destination with half of the belonging you packed, a damaged bag and no one to assist you.