Paayal N

Horrible experience at Eagles water resort , Haartees.

My family and I decided to spend our Easter weekend at this horrible resort! Big mistake. Complete waste of time, the only great outcome was memories made with a beautiful family. Upon arrival, we were treated like any other guest., yet as time went by we were treated horribly. The chalet was a 6 sleeper as we had booked. When we walked into the chalet, it was neat and tidy at first glance. We then unpacked and settled. We needed some tea cups and utensils, but when opening the kitchen cupboards the state of them was DISGUSTING, very unkept. The utensils were either broken or un usable.The plated and casseroles were dirty and had dead insects on them. The bathroom was very dirty and we had to call room service to wash toilet and bath tub AGAIN. No where on website does it state that there is No shower , so we had to unfortunately use the old and damaged bath tub. (Please put a shower). As the chalet was a 6 sleeper, it has a set of ladder stairs which were very unsafe, to go upstairs to another room. Here the roof of the chalet was full of spider webs and worms which were all over the bed and duvet. So after paying for a 6 sleeper, we had to make a plan to find another 2 extra bed, which the staff did not even bother to help us with. The cleaning lady was kind and friendly on the first day, but was very rude and disrespectful the next. After cleaning our chalet, she left the room door unlocked and not concerned for our valuables as we left the room to go out. Very dissatisfied and disgusted that the resort allows it self to be as such. Horrible experience and if nothing changes, I definitely do not recommend this resort!!!