Shanai G

La Rosa Suncoast ?

La Rosa- Suncoast usually delivers amazing service and exceptional food. This time however, could not get any worst. I made a booking for a table for two for 7pm for outside seating preferably with a view since it was date night but due to the protesting we were running late. I called to advise that we will be late and requested that they keep a space for 2 for 8pm. We were seated in an isolated part of the restaurant on a four seater high table not far from a group of people celebrating a birthday. We could not even sit comfortably together and have a proper conversation since the table was high and in the corner of the resteraunt. We ordred our meals as we already knew what we wanted. Firstly our blueberry margarita jug arrived and it was loaded with alcohol. So much that we could not even sip it. We took out a glass worth and requested they add in more lemonade and we'll pay for it. They emptied out 3 quarters of the jar and added in lemonade until it reached half of the jug. A R210 jug seemed like it was worth R50 max. There was no need to remove so much when we are partying for it. Secondly our food arrived 1 hour 40 min late. I asked for hard shell tacos but got soft ones. The waiter was nowhere to be found and a manager was in site. After a lot of waving around he came and rectified the mistake but then i had to wait again for the meal. Presentation was very untidy and it was made anyhow. I've had this before and know the standard that it should come in. We had a few tequilas and ended up asking for a take away and left. Our bill came to R800 but the food and service was definitely not worth R800.