SD
Sonia L
Active since May 2019
6
Reviews
0
Industries
Reviews
6 reviews6 months ago
Quick and hassle free
Quick and hassle free. Happy with oneplan pet insurance. Great customer service every time
53 replies
30 months ago
Quick and easy
Quick and easy. Friendly and very helpfull staff
130 replies
73 months ago
Still no response
Good evening Gary. Seems like you won't phone my husband. I must say i am not surprised because of the pathetic service we received . So about a month before we moved we received a quote from you guys and we accepted the quote R1500,i made the full payment upfront. It was scheduled for the 28th of March which is a Saturday. So when we heard about the lock down,Brendan phoned on Monday and asked if it will be possible to move us earlier. They said yes sure no problem we can move you guys on Thursday,which is the day of the lock down. We keep on calling that day and the driver Izick said they will come,they never arrived. The office didn't answer. We've got so many phone numbers from the driver and called all of them,no response. So i phoned about mid morning from the office and asked if it will be possible to fetch a washing machine at Menlyn at a additional cost. I immediately made the payment that was R700 to fetch the washing machine and deliver to us. So the guy at the office advised they will send a different driver for that job. So Izick never arrived! The driver did bring the washing machine at about 19H00. So for about an hour we had to argue with them because they didn't want to help us move,they were striking. The driver said he was only informed to deliver the washing machine. They won't help us because the owner didn't pay them . They also informed us that this always happens. So the pressure was so high because we had to move fast because the Estate was also pushing us to hurry ,by midnight they will close the Estate for the lock down. It was a big struggle ,after fighting with the guys just to bring the washing machine to the unit because they wanted to drop it outside the Estates gate. When we where at the unit we asked them again to please help us move our stuff they said no. We offered them money ,we paid them to move us . Then they said yes they will help us. I am really upset ,i want a full refund for R1500. Kind regards
0 replies
73 months ago
Horrible Service
Paid them in full for moving us , they never arrived. Phoned them a million times they don't respond .
105 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
1 (16.666666666666668%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (50%)