KAREN P

DO NOT DEAL WITH THIS COMPANY

I purchased a very expensive machine from this company which was advertised as Start a lucrative business with the latest technology with the NEW MEDI SHAPE SLIM :combines the benefits of Ultrasound Fat Cavitation and Radio Frequency Skin Tightening, advertised as also giving instant cm loss and fantastic results. I thought i would try the machine out on myself before i attempted to find potential clients and take their money hoping for the achieved results. I read and looked through all the training material which was supplied (cant say it is very extensive training) and proceeded to give myself the number of treatments that they suggested to obtain the full benefits/ results from the treatments, in the training it also states that one would see instant results after 1 treatment or within 72 hrs you would definitely see a difference ..... I did everything by the book and did not get any results from one treatment or 10 and still to date have not seen any improvements of what this machine is meant to do. The machine was purchased in September 2018 and after the number of treatments performed on myself and not getting results i emailed the office for assistance and also tried to call them on their landline which never gets answered, subsequently today that number is non existant. I then went back to the representative who i dealt with and informed her of the problem. I received an answer from the office stating that i should send them a video of how i was doing each treatment and the settings, which i did, plus i whatsapped it to the representative i was dealing with. I received information from her on what i had to change and so i proceeded to follow her instructions, again no joy, i was still not getting the results from this machine as they said i would. Still to this day, i have not had an answer from the email query. To this day i cant get an answer from the office, this has now been since October 2018, my messages are read that i send to the representative but i get no response and i have had to go to the lengths of getting my lawyer involved who has sent them a letter of demand which has not been responded to either, my lawyer was then able to contact the representative that i was dealing with and she made out that she did not know of this problem and that she was going to be in the office on the monday to check paperwork and contact him which was not done ....... she is not contactable, does not answer her phone or chooses to ignore our numbers and does not answer text messages. Now if this is supposed to be such a reputable INTERNATIONAL company selling aesthetic and medical equipment, how are they operating, even the address details that she had given me originally are false, they do not exist within the building as she had so stated, how does a company not answer emails or landlines, how are they doing buisness ???? All i have asked them for from October 2018 was to assist me with my problem which i had one response to and nothing more, even after i was doing things correctly and not achieving results i queried again - i got no feedback, no after sales service and i have been ignored. Is this how they operate ? they take your R30 000 (and this was an opening special) and run. I have advised this representative of my problems since 2018, which she is aware of as all messages are read plus we have spoken on the phone where she stated that she was going into the office to sort it out, my query was supposed to be getting dealt with by one of the managers who didnt give a **** and went on holiday in December and would return in Jan and sort it out which has never happened BUT sorry how long does it take to deal with a query - Oct to Dec and its still not sorter, who are we dealing with here. I was then advised that one of the directors would be in Jhb for a 4 day period in april and asked on text if i would like to see him to sort matters out, nothing came of that either, i called and texted everyday whilst the so called individual was meant to be in JHB, asked for a contact number which was never given and the meeting did not happen. All i am asking for is a full refund on this machine as it could be faulty and i will send it back, I am within my consumer rights act and within the warranty period of this machine BUT try now to get hold of anyone ???? I have gone to extreme lengths with Lawyers which they seem to not give a **** about so do i need to take more drastic steps now to kick ass ??? They are either one good fly by night company with a genius of a representative running the whole show and ripping off individuals who are trying to make a living from purchasing a machine with their last penny and hoping to get an income from it and nothing happens !!! They have not only inconvenience me by wasting my time and my money but i have gone months not earning the potential of what this machine could have given me (as advertised), loss of income since Oct 2018 and sitting with a machine collecting dust !! I will not let this rest here.