NO
Natasha O
Active since Jul 2019
4
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Reviews
4 reviews22 months ago
Homeconnect - Poor customer service, staff unprofessional
Last month - 24th May 2024 I contacted Home-connect regarding a reconnect to my new address, I paid the amount of R388 and while I was still on the line with the consultant she told me your line is active I then told her but how can that be as I was telling her I want a reconnection to my new address instead she reconnected the line at the old address. She asked me then if I cannot make another payment of R388 then I will get a refund from Vuma reach within 30 days I then asked her where must I get another R388 for a mistake she made. Then she said she will pay it out of her pocket and I must send my banking details and screenshot of the payment made then she will send it to vuma-reach for a refund. The kind of person I am I still told her I will give her the R388 back as money don't grow on trees and we all work hard for our money but in the mean while I told my kids I want to see if this is going to happen because I had a similar experience with another service provider where I paid twice also due to the consultant making a mistake and never got my money back. It is the 28th June 2024 and my line is off so I phoned to hear if the refund is still going to happen before I made another payment cause the consultant said the line will be canceled at my old address and I will get the refund but like I see it the line at my old address was never canceled so I paid for a line that I never used. The consultant decided not to send the refund through cause she paid the R388 out of her pocket. My point is I made a payment to get my Fibre reconnected to my new address the consultant messed up and she had to rectify it but this morning the 28th of June 2024 I was told by the supervisor Patricia I won't get my refund as the consultant paid the R388 last month and I used the line but my point is what about the line I never used and paid for cause the consultant decided she is not gone put the refund through but never informed me as the customer about it and the supervisor was just as argumentative telling me what do I expect that the R388 must cover for 60 days and no one is gone pay for me I must just do the payment to get my line up and running cause the company policy don't permit me ro get a refund as I used the line that is what just got me through the roof, I never used the line at my old address their consultant paid for my reconnection at my new address cause she made a mistake and to tell me I would not have given the money back another thing that just made me angry as she don't know me at all to implement something like that. I mean really what poor customer service and on top of it I had to wait cause when the reconnection was done I was struggling to connect cause when vuma - reach sent me my email they never added my new password for connection and then I had to phone Home-connect again for help before I could use the fibre. One thing I don't understand the consultant said she will apply for a refund but the supervisor say that is not the company policy cause I used the line which is mind blowing so that means Home-connect has 2 different company policies
106 replies
24 months ago
Trading **** on telegram app Nathan Steyn
Please don't trust Nathan Steyn he post on telegram about successful trading and people getting the money but when someone I know tried dealing with him she lost a 800 everything went well then when it was time to get the money it was said a verification fee must be paid for the money to be released and she will get a refund on the money and the amount was R2800 for the fee but she did not go forth with it.
0 replies
77 months ago
SCAMMERS
Please take note if you ever get an email from cashusa40@aol.com, they are scammers.
0 replies
83 months ago
SCAM
Biggest scam ever don't trust the smooth-talking Mr. Warren Williams. http://bit.ly/2JeK1e4
0 replies
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