NM
Ntombi M
Active since Aug 2019
3
Reviews
0
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Reviews
3 reviews18 months ago
Non-compliant Sale and Whites Only Service
I placed an order and paid immediately via EFT, this was month end November 2024. Shop is at Montana. I went to the store and I was told I didn't. I showed them proof of payment and bank details they gave me, which they approved to be correct. To this day, they ignore me, bluetick my WhatsApp, do not pick my calls, none responsive on the email. The level of disrespect to Black people from this shop is appalling service white market only with their preferential service. You even compromised your integrity by this non-compliant sale because you give biased service to who you like anf fair only. I want my money or order, and please put on the *White Sign Only* on your doorstep. Their email: sunvd31@gmail.com Cellphone: 071 508 8899 Those are their store level numbers
0 replies
62 months ago
Telkom's abuse to Black customers is no different to the apartheid system
Dear Telkom, I am utterly disgusted and disappointed with your service to a loyal customer. I hold a data contract with you for over 6 years now. Your services is borderline fraudulent, borderline deceptive and utterly incompetent and super arrogant. Sunday I went to Menlyn Telkom branch to do a swim swap since the Telkom only allows walk in sim swaps instead of online or through the phone during this unprecedented crisis of a pandemic. So when I arrived I was told to produce my ID and proof or residence. Then I was told to put my left and right thumbs on their biometric to verify if my ID is really mine. Then the system said it doesn't match and I asked what is the solution. Please tell me what is not matching because initially when I started my journey with Telkom, this finger system was not there and what’s not the match if the baseline did not include this biometric. Or your staff placed their fingerprints on my behalf to chase a deadline submission? I was told they going to lodge a case (case number: 57760881) then they told me it will take 3 days to resolve. When I got there on the third day which was WEDNESDAY, I was told my case is still pending. I asked if they could assist me to escalate it then I was told they couldn't do anything. If your system just run on making sales and not involved in customer service, then you are non-compliant and selling us a dream. Then I resorted to calling the 081180 number using the store landline. I was told my case hasn't been dealt with nor handed to anybody and the maximum days they resolve cases is 7 days which I wasn't initially told about. Where are your departmental managers for accountability? And if my case as a customer is neglected, who do you give preferential treatment to prioritise their cases within 3 days, what is that criteria to be privileged so I can bleach my skin or do something to meet it? From the call centre I was taken from pillar to post before I could get little support from a team manager by Tiesetso who also hung the phone on me, rudely telling me that the store can only be the ones assisting me even though he managed to escalate matter with notes on it. Is this how you train your staff to be dismissive on me. Then I requested to see the manager so I can have further communication with him. He told me that he will TRY to assist me but he is not promising me anything. What non-compliance is this? Let me break it down to you the results of your non-compliant sales, poor service and your deceptive service. • The most frustrating thing is that, I don't have any alternative number, I can't setup my iPhone icloud since I don't have the 0815574282 numbers where icloud will send me pins for verification. • I have an FNB ewallet money on the phone, which I am unable to access while your happy playing your customers to feed your pay-cheques monthly. • I have more than 40 gig day data and 60 gig data on the sim that belongs to Telkom, and so you care? My voice data bundle which I didn't use much has expired. • I am in the process of buying my third housing property, I am unable to access my emails which I was busy with home agents with cause they under icloud mail. I am with no access to my house, no contacts, no finances as my family runs poor as per the goal of the apartheid system you are re-perpetuating – your deceptive and fraudulent systems have held me hostage just for being a loyal patron to Telkom. You are all disgusting, your abuse to Black customers is no different to the apartheid system.
0 replies
77 months ago
refusing to refund R2349 as promised after double debit and another 1 failed debit order
In the month of February, I requested my debit order day to be 25th and no longer 31. On the 27th the 2 debit orders (total R2349x2=R4698) were deducted successfully from my account, and I contacted Fedheath as a result I was untruthfully advised to change to arrears payment method, which I did and I was told I will get a refund of my R2349. I was told by 2 Fedhealth officials that I will get my refund Then month end the 3rd R2349 was unsuccessful due to a changed date and they told me not to worry...? Where are your honesty in managing our accounts? Now that refund from the first batch has not happen you guys are refusing profusely…? Do you think I have a whole R4698 on a month to give to you and tolerate your untruthful service? Is this not fraud to keep my money with you unauthorized? There's never a day I'm not frustrated with this cover since I was migrated by TopMed... Then last month I was told my account will be suspended for me to par R600...I did my own financial reconciliation only to find that I paid extra with R600 and one payment for December was not considered. Mind you had I not raged and did my own recons on this matter it would be not known... I'm utterly disgusted by all of you and your untruthfulness
2 replies
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