IVAN P

EXTREMELY POOR SERVICE

The Owner of the store is extremely rude, unfriendly and arrogant. As a Retail Store they should quote pricing as VAT Inclusive. I phoned for a price on one of their products and unbeknown to me the Owner quoted me Exclusive of VAT. When I arrived to collect the product it was more expensive due to the VAT. I had brought just the right amount in Cash. I then presented him with my Card tho pay the full Inclusive amount. I merely mentioned to him that as a Retailer he should quote Inclusive so as to avoid confusion. He then grabbed the product back from me and literally threw my Card back to me. He subsequently chased me out of his store. I have spent thousands of Rand's at his store on a monthly basis over many years. I had never dealt with the Owner before. I will no longer support that store ever again or purchase any Luxor products.