Sibahle M

Terrible customer experience!!

The manager Nico was rude. Firstly my friend and I were being moved arounf to accommodate "bigger groups of people" because there was just two of us. After moving tables constantly we finally settled down only to be told we need to accommodate 4 strangers on our table. By this time we are frustrated and angry, the manager who chose to exercise his power told us that we can leave if we do not oblige. We then decide to cancel our drinks and leave as instructed, to our surprise drinks are brought to us and we are told there is no refund, we have to drink!! At this time the Manger is busy walking past us as if nothing happened and is telling his waiters to "deal with us". It was waiter Josh who came and tried to defuse the situation by apologising profusely on behalf of the manager who never cared how we felt or his service affected his customers. Terrible experience and it's sad because I genuinely loved the place.