Gcinile T

False advertising from MY DREAM CAR and failed assistance from FNB to reverse my money.

On the 7th of November I went to a dealership searching for a car volvo xc60 2016 that I saw advertised online on www.cars.ca.za under a dealership called MY DREAM CARS PTY LTD selling for R175000. A sales lady named Bongi, cell/whatsapp numbers 0738939605 was the one attending to me. They called me with a driver and came to pick me up to come to the dealership to view the car. The car looked OK on the eye and the details and specs they gave me were impressive. However knowing that I'm purchasing a second hand car I repeatedly asked and wanted to be sure if the car was not involved in an accident and I was told not at all. I was told the car was a bank repossessed car and they were selling it at this price because the bank is only looking for the remainder of what was left on the installments of the car. I was interested in the car, so much so that I told them that the following day I was coming to get it cash. They advised that I leave a deposit of 10 000 which is refundable and went on to say even if I changed my mind and don't want the car anymore I would get my money back. I made payment and left. The following day on the 8th I came back and since I had already seen the car we went to the office to finalise payment and we negotiated to R172500 which I paid meanwhile they were busy washing the car. Thereafter we were to go to the traffic department to do change of ownership, and on our way there with their driver I discovered that the car keys had difficulty opening the car because the driver kept pressing and the car wouldn't open which was a red flag to me. Secondly along the way while we were diving I noticed that the steering wheel socket/holder was cracked open on the sides and I asked the driver about that and he said that's nothing to worry about its just loose and he will put back together once the car stops. Long story short, we could not do the change of ownership because I hadn't brought all documents. We came back and when we got to the garage I noticed a scratch on the driver door and that made me really question if it was a good deal because I kept seeing all these negatives, I asked about it and they said it's not a scratch it's wax residue from car polish and they will take care of it. At this point I was sure I don't want the car anymore because of these things and I kept asking if indeed this was not an accident car and said no. I took a more detailed inspection and discovered that on the driver's seat the door had been spray painted and the window sill was not aligned properly, when I opened the bonnet on the driver's side there was some welding done and I asked why they were lying to me about it not being involved in an accident and they still insisted it wasn't. I looked at the car papers and it said it was a built up car. So immediately I told them No I won't be doing change of ownership anymore I want my money back. The manager Mr PRINCE MICHAEL EZE, denied giving me back my money back claiming the car is already mine and I should take it. I asked them how so because I hadn't even driven the car out of their garage nor changed ownership. And I just made payment few hours ago and requested for the transaction to be reversed. He said no. I left the car with them and applied at FNB bank to reverse the transaction and they too said reversal was not possible because the recipient is not giving authorization. Its the 16th today I'm still in tears and hopeless as to who will come to my rescue. All I have with me is a receipt of a car I don't have and my money gone. You are my last hope dear hellopeter. I plead with you to please intervene.