AS
Ashini S
Active since Dec 2019
4
Reviews
0
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Reviews
4 reviews3 months ago
Disappointment at its peak
I had a group of 8 ppl we are normally 12 but 4 had to drop out cause the Orchard Spa barley accommodated us 8. We do admit the Girls technic were great, however I was disappointed with the following, 1. Our foot massage was done in shallow dishes which is not what you other branches offer and was not to the standard that I have experienced in the past at your other branches. 2. The room in which my sister-in-law and mother - in-law were in I think only had 1 steamer so I'm not sure wat your lady used but she dropped boiling water over and into my mother-in-law left ear. My mother in law was so stressed and didn't want me to take off with the lady that she waited to get home to tell me. Please see picture of the burn around her left ear. 3. To top it all I had the receptionist tell me I paid the wrong amount in front of my family. She insisted that the treatment was R598 and not R596 as you had advertised. Eventually after try to prove to them what the price was she said only 1 couple must pay R598 so my family walked up to her and paid the R2.00.
0 replies
36 months ago
Poor Customer Service
Please see below a booking confirmation in which I had selected the incorrect dates. However I did call in on 10/03/2023 to correct this error. I called at 17:21 and was told that there is a problem with the system being slow, I then called at 18:00. I have records of these call logs should you wish to see them. I requested help that the dates be changed to check in on the 18/03/2023 and also asked if I could have the same room. I have forgotten the ladies name that I spoke to as I was under stress with my mum at the hospital. However, even at my departure on the 21/03/2023 the manager Anesha would not tell me who took my call on the 10/03/2023. Whoever the lady was that took my call had told me that my booking would be fine and I would be able to have the same room. I believed her and did not worry about it thereafter. Only to receive a call on the morning of the 18/03/2023 by Busi asking why I did not show up to my booking. I had explained to her that I did call in and gave her the times I called to change the booking as I did make a mistake and the lady that took my call said all would be fine. No one at San larmeer would help me even to honor my booking at a later date. I spoke to the assistant manager Anesha and all she could tell me was that the staff know that they cannot change booking made through Booking.com, however this particular staff member did not tell me that. I have paid R R1707.14 for this booking in celebration of my birthday, Booking.com have paid San larmeer for the booking. All I ask is if you can help with allowing me my 1 night stay at a later date. If not then I believe the female staff member that took my call on the 10/03/2023 between 17:21pm - 18:00pm should be held accountable for not giving out the correct information. San Larmeer was highly recommended and that is why I chose to celebrate my birthday but the reasons below were very disappointing. Please also see the below list of complaints during my stay in Room 402; 1. There was no hot water. I called reception on both days of my stay to inform them of this. 2. The lights in the shower and wash basin area did not work and maintenance did attend to it on the 20/03/23. However on the morning of the 21/03/2023 it did not work. 3. The coffee was not replaced in the room after the room was serviced. 4. At breakfast my husband and I were shocked when the lady at the omelette station had told a gentalman who sounded like he was from Briten that she had given him an omelette already, when he asked what did you put in it she rep**** by say " I won't talk about that now but what do you want", to which the elderly gentlman responded I would like cheese. We have been on many holidays prior to San Larmeer and never have I ever heard staff speak to guests in that manner. 5. At dinner on the 19/03/2023 we were told we cannot order chips as there were no potatoes, no Lemons and my Rock Shandy drink was served to me with what tasted like only a drop of rock Shandy. The waitress took it back to the bar only to find out that there was not enough rock shandy but they just gave it to me anyway. I do hope with the above treatment that I received you would consider honoring my 1 night stay and I hope that it would be better than this past weekend as it was my birthday celebration.
0 replies
77 months ago
False Advertising and Failure to provide items bought online
My first Review was on the 07/12/2019, till now the bellow message was sent to me but no representative from Pick n Pay has contacted me. This for shows that Pick n Pay are not service drives but rather profit driven they have no sense of service delivery. Message sent for Pick n Pay: We've received your inquiry | 268755 Inbox x PnP Customer Services Team via zendesk.com 10 Dec 2019, 07:29 (10 days ago) to me ##- Please type your reply above this line -## Hi, Thanks for getting in touch with PnP Customer Services. This mail is in response to your inquiry made via your Mail. Your unique reference number is (268755). Please hold tight whilst one of our super heroes gets to your ticket, we will be in touch shortly. Thanks for your patience. PnP Customer Services Team
61 replies
77 months ago
False Advertising and Failure to provide items bought online
I have found online shopping so convenient for saving time and always getting want I need at the comfort of my home. However i have the worst experience with Pick N Pay online twice in 2 weeks. My first horrible experience was the Black Friday Special held on 29 Nov 2019, Pick n Pay had advertised a 50" AIM LED T.V @ R2999.00 in National Papers stating also available Online. I had tried from midnight to 6am to purchase this item only to find out that the item was not marked down on their site. I however drove to the Cornubia Mall store to show this to Pick n Pay the manager said his sorry but he can't help with online advertising, he then told me if I go to Pick n Pay Hyper they have stock, because I was in need of this item I did go to Hyper Pick n Pay in Durban North an I got the T.V when I spoke to them there they also had not interest in even correcting their system. My 2nd experience was on the 02 Dec 2019 I purchased a 410l Defy Chest freezer online received my confirmation #0025378767 that my order would be ready for pick up on the 06 Dec 2019, 4 days passed by on the 05 Dec 2019 at 10:00am funds for the Freezer was reserved by Pick n Pay. At 17:40pm on the 05 Dec 2019 Pick n Pay online department had called me to tell me sorry the item I purchased is no longer in stock and they will not be getting any more 410l chest freezer from Defy. They gave me no option they had said that the need to cancel this order and the funds would be returned to me account. Within seconds of the agent putting the phone down the funds were returned and an email was sent stating I cancelled the order. I called back to inform them that if the item was not in stock then why was it available to purchase, the response was the item was available at the time of my purchase but now that they were looking through they reserved Funds list they realized they is no stock this took them 4 day to realize. I had explained to the agent why was I not informed on the 02 Dec 2019 that there is no stock , why only 4 days later and the day before pick up, her response was they only look for the item purchased when the funds a reserved the day before pick up, which to me makes no sense. When I received my confirmation I am sure that Pick N Pay received a confirmation stating an item has been purchased online if they had contacted me on the 02 Dec 2019 to inform me that they had no stock I would of understood but 4 days later is not acceptable. I asked to speak to the Manager the agent had said he is busy and will return my call in an hour. today is the 06 Dec 2019 I have still not received a call. This is not my fault and i would like Pick n Pay to make some arrangement to assist in resolving this issue.
166 replies
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1 Star
4 (100%)