LG
Lwazikazi G
Active since Jan 2020
14
Reviews
0
Industries
Reviews
14 reviews19 months ago
Pick n Pay store account
For the last two weeks I have been passed from pillar to post between RCS and Pick n Pay trying to resolve an issue I am experiencing with my store card. I made a payment towards my account at Pick n Pay Clearwater mall and it it immediately showed that I have credit and yet to day I am unable to use that credit, RCS keep on calling me to day that the last payment I made was in September!!!!!!!!!!!Does anyone between Pick n Pay and RCS actually know what is happening with my account. I have uses so much money making calls to both RCS and Pick N Pay.My card no is Store card no:7353280392916454. This actually so frustrating and a a disappointing service to say the least.
3 replies
19 months ago
Pick n Pay account payment allocation
For the last two weeks I have been passed from pillar to post between RCS and Pick n Pay trying to resolve an issue I am experiencing with my store card. I made a payment towards my account at Pick n Pay Clearwater mall and it it immediately showed that I have credit and yet to day I am unable to use that credit, RCS keep on calling me to day that the last payment I made was in September!!!!!!!!!!!Does anyone between Pick n Pay and RCS actually know what is happening with my account. I have uses so much money making calls to both RCS and Pick N Pay.My card no is Store card no:7353280392916454. This actually so frustrating and a a disappointing service to say the least.
2 replies
28 months ago
WOOLWORTHS DASH SERVICE
ORDER NUMBER O1262340165. I have sent numerous emails about this order to customer services and shop at Woolworths and to date keep on getting a response stating that someone will get back to me and to date no one has. This is honestly beyond disappointing for the brand-can I get urgent assistance please!
0 replies
37 months ago
Bad service
I was involved in an accident on 19 May 2023 and the lady shared that she is covered with this Insurance company. On the website it states that claims are resolved in 3 days and to date I have not received a single call from them. Can someone please assist-there are no contact details on the website.
0 replies
44 months ago
I would like to write a review about Quest Claims Solutions
I would like to write a review about Quest Claims Solutions. I received the most amazing and efficient service from Zikhona Mabhongo from the day she started working on my claim.. Claim no 1296297. She took full ownership of the claim following a very bad experience I had with IWyze. Zikhona made sure I am updated every step of the way and followed up on all delays from the the 3rd party company. Thank you for the excellent service Zikhona on claim no 1206297.
1 reply
47 months ago
POOR CUSTOMER SERVICE AND COMMUNICATION
I logged a claim-claim no 1206297 with iWyze on the 19th of May 2022. To date I have not received any feedback from iWyze. What has transpired instead is that my movable though damaged car was collected by Renew it. I believe it is now standing there waiting for iWyze to feedback as well. I have also received feedback from Omnisure, an outsourced company that deals with the 3rd party claim. No one from iWyze informed that I would be contacted by Omnisure. No one has advised me of anything. Can I please get feedback asap on my claim, the 48 TWT that I was given has expired days ago! Really this service is beyond pathetic! Pertunia.mlotshwa@iwyze.co.za Dumisile.lekone@iwyze.co.za I believe these were the last 2 people to make nots on the claim-an they urgently contact me back! I have tried numerous times to call and I never get through!
1 reply
53 months ago
Household Insurance complaint
I have sent numerous requests to IWYZE on the portal and via email to request to be called back as I need to amend my household insurance. Literally for the past 7 days and to date I have not received a call.
0 replies
55 months ago
Service query?
I have been trying to manage a booking for the last 24hrs and unable to as there is no one responding to my messages on whats app or email. Is there anyone working at Travel start????????????
0 replies
55 months ago
V698T6 Bad customer service
On Monday 6th of December 2021 my son missed his flight at the airpot. At the time of booking I did not request for special assistance as the online booking process does not allow as with other airlines .This was my first time booking him on Airlink.He is 16yrs old and has flown a number of times as an unaccompanied minor but though as he is familiar with airpot processes it and is now 16 it would not be an issue for him to get to the boarding gate especially because I could not see a check box whilst doing the booking for special assistance. However after reconsidering I called on the 3rd of December 2021 to request special assistance but to no avail as there was no answer.I then sent an email using an email address on the voice options on the no that I was calling I sent an email to Airlink to request this service and never got a response. My son has rare Focal seizures I am saying rare because in the last 2 years he has not had them. Sunday night we did online check in .The following day we arrived at the airpot to find a long line for baggage check in.We checked his bag in at 5.30am.I then because asked the lady if there is anyone available to walk with him to the boarding gate because we were there and boarding was in 15mins. The lady liased with the lady next to her who agreed tp walk with him as she was going to board for the George flight.She told us to wait on the side and we did. As we were standing there I noticed my son..the passenger did not look well and as I was investigating we were advised they need to walk to the boarding gates. As he was walking he got weaker and complained of dizziness.I then asked for a few minutes for him to sit down and get water.After a few minutes we were offered the porter service.There was a delay at the security check in and the flight left him. We went to the Concierge were we were told to buy another ticket or chat to the manager.The Manager was not available at the time and the lady on tHe next booth/counter offered to assist.Little did I know how unsympathetic she would be.My son fell ill at the aiport minutes before boarding and all I was asking was for some sort of assistance with the next booking.All she could tell me is that we did baggage check in at 5:30am and if we were at the airpot 2hrs before that this could have been avoided.She could have not cared less about the fact that more than the delay at security check in we had an unforseen health circumstance just before boarding in full view of many people and some Airlink staff. I am really dissapointed by the level of insenstivy displayed by the staff.I was not looking for a new ticket but maybe even a difference in fair fee given the fact that we were not late but the unthinkable happened minutes and steps away from the boarding gate.
0 replies
58 months ago
Claims solution compliment
Thank you to the Old Mutual iWyze Retentions and Claims team for great service in resolving an initially frustrating claim. After registering my complaint on this platform I received a call from the Retentions Manager, Geraldo who ensured that he will get a Claims Manager to contact me on the same day to assist me. The claims Manager, Ntombi made contact. Apologised for the bad service experience during the claim process. Took further responsibility by ensuring that the claim is paid out. I have already received the funds. Most importantly I am even happier that te trust I had with my preferred insurance company has been re- instilled. I also hope that all lessons learnt during this experience will be used for training and coaching purposes by the team. Thanks to the iWyze team.
1 reply
Review Distribution
5 Star
1 (7.142857142857143%)
4 Star
1 (7.142857142857143%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (85.71428571428571%)