SB
Subhasish B
Active since Jan 2020
2
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Reviews
2 reviews75 months ago
Pathetic service from Aeonova360/Metro Fibre
I don’t know if this is the standard of service in South Africa or just I don’t know if this is the standard of service in South Africa or just pathetic service from Aeonova360/Metro Fibre Sequence of Events: • Order was placed on 6th January • ONT was installed on 15th January • I was following up since 15th January when router will be delivered and connection will be activated but there was no response or acknowledgement • Calling in specified number in website doesn’t bring any value • I asked to cancel my request with frustration on 17th January • I tried with another ISP – Vodacom who was quick to deliver Router but they are not able to activate as Metro Fibre has passed message that another ISP is active • I contacted Metro Fibre and they told me the same and other ISP is Aeonova360 • Today is 3rd February although I raised it on 17th January to cancel my order • I received one email on 18th January that case is closed and customer was assisted; don’t know what kind of assistance was provided • I sent additional few reminder email but there was no response • Vodacom was not able to proceed because line was not released for which I sent another email on 31st January; either release the line or provide connection but there was no response • Please cancel it or activate my connection or let me know what is needed from my end to make a move from this deadlock /Metro Fibre Sequence of Events: • Order was placed on 6th January • ONT was installed on 15th January and started to follow up • There was no response or acknowledgement and calling in specified number in website doesn’t bring any value • I asked to cancel my request with frustration on 17th January • I tried with another ISP and they were quick to deliver Router but not able to activate as Metro Fibre has passed message that another ISP is active • I contacted Metro Fibre and they told me the same • Today is 3rd February although I raised it on 17th January to cancel my order • I received one email on 18th January that case is closed and customer was assisted; still trying to identify what kind of assistance was provided • I sent additional few reminder email but there was no response • Another ISP was not to proceed because line was not released for which I sent another email on 31st January; either release the line or provide connection but there was no response Can somebody suggest how to come out from this mess or trap and not having fibre connection at home? Wireless LTE is not a solution
0 replies
76 months ago
Not getting Fibre connection and not having ETA also
Can somebody tell me if this is the standard to get fibre connection from Vodacom in South Africa? I have placed order on 6th Jan; additional documents were asked on 10th January. Router was delivered on 16th Jan which is 11 working days before but still not having connection/activation; call centre doesn't have any clue except asking to wait; have sent multiple reminder email which are kept probably in Junk Folder. One time, I was told that installation guys have resumed in office only from 10th January and it will be done shortly without specifying date and today is 31st January
56 replies
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