LA
Lerato A
Active since Feb 2020
2
Reviews
0
Industries
Reviews
2 reviews9 months ago
Unacceptable service and wrong body delivered.
I’m writing this with deep disappointment and frustration regarding the service we received on the 16th of August. What was supposed to be a dignified and respectful farewell for our grandmother turned into a complete nightmare, one that left our family traumatized, disrespected, and deeply hurt. From the very beginning, things started going wrong. The tent and mats we paid for were not only delivered late, but they were also dirty ,completely unfit for a funeral setup. That already showed us a lack of care, but we tried to be patient and understanding. However, things took a much darker and more shocking turn when it came time to receive my grandmother’s body. They were supposed to deliver her remains by 15:00 — not only did they show up four hours late, but when the coffin arrived and was opened for the family to view the body, we were horrified to realize that it wasn’t our grandmother. I told the man who brought the body that this was not our loved one, and his response was, “People change when they pass on.” That alone was one of the most insensitive and dismissive things someone could ever say to a grieving family. This wasn’t just a small error, we spent the entire night with the wrong body in our home, performing sacred rituals, speaking our final words, and mourning someone who wasn’t even our relative. That’s not only emotionally devastating, it’s also spiritually disturbing. Our culture and beliefs do not take this lightly. These are not mistakes you can sweep under the rug. The next morning, more families arrived to say their final goodbyes, and that’s when everyone saw for themselves that the body wasn’t our grandmother’s. Imagine the confusion, the pain, the horror. We were forced to relive the grief all over again, now with added anger and disbelief. This mistake has already caused irreversible emotional damage and unnecessary financial costs. Rituals were done, money was spent, and now there are spiritual consequences we have to deal with, all because their team couldn’t do something as basic as deliver the correct body. But it didn’t stop there. The funeral service was scheduled to start at 09:00 and end by 11:00. Their team only arrived at the graveyard at 11:20. That alone caused us to overrun and delay everything. To make matters worse, the he**** got lost on the way to the cemetery, even though we gave them the location well in advance. How can they run a funeral service and not know where their destination is? Then, just when we thought we could finally lay our grandmother to rest, we found out that they didn't bring the casket lowering device. They had to borrow it from another funeral parlour, disturbing a completely different family’s service in the process. Do you understand how chaotic, disrespectful, and shameful that is? They made a joke out of my grandmother’s funeral. We are now stuck with the trauma of having had the wrong corpse in our home. To make matters worse, their team brought that body into our house,we used the tree branch, something that carries heavy spiritual meaning in our culture. That brought a bad omen into our home, and now we are the ones left to deal with the consequences. What are they going to do about this? How will IMakamu Funerals take responsibility for this string of disrespect, disorganization, and spiritual violation? And what about the family of the wrong body that was delivered to us, have they even been informed? Do they know where their loved one was taken, or that rituals were performed by strangers? Shouldn’t they come to our home to perform their own rites and call back their loved one’s spirit? This entire experience was unacceptable and heartbreaking. We trusted Imakamu Funerals with one of the most important moments of our lives ,saying goodbye to someone we loved dearly. You broke that trust in the worst way possible. We demand accountability. We deserve answers. And most importantly, we want to know how they plan to make this right for us, and for the family of the wrongly delivered body.
0 replies
76 months ago
Eagle liner bus
This bus's the service is very poor hle am in the bus from matatiele to jozi the driver he is driving like he is in race with same body and guys this is our life's Mara when we talk is like sithi yenza kakhulu buti u can't even sleep the chairs are not even comfortable what a west of money .
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)