RR
Rudolf R
Active since Feb 2020
2
Reviews
0
Industries
Reviews
2 reviews6 months ago
Thank you to Brandon, Juan, Len, Lucky and the team at Advance Pools
Thank you to Brandon, Juan, Len, Lucky and the team at Advance Pools. From start to finish we had a great experience. They were prompt, professional and completed the installation well within the agreed time. It looks fantastic as well. A special thanks to Brandon, who when asked if they could prioritise our installation for my daughters birthday, made a plan to get it done. I would definitely recommend them as a preferred service provider.
53 replies
75 months ago
Poor Admin results in Medical Aid suspension - Stay away!!!!
On 14 Jan 2020 I instructed Fedhealth to change my banking details. I received an automated reply (Ref No FDH-03985-P2Y5B3) confirming receipt of the instruction. On 15 Jan 2020 at 09:41 I received an automated reply stating the query had been resolved. On 1 Feb 2020 the funds were deducted from the wrong / old account, needless to say I incurred penalty costs because the transaction was unsuccessful. On the 3rd (next working day) I started trying to rectify the issue. After numerous calls and live chats the issue had not been resolved. On 5 Feb 2020 I made payments to the required bank accounts to ensure my contributions remain up to date. On 6 Feb 2020 I receive email notifications that my medical aid and Medivault have been suspended due to outstanding contributions. I have now incurred in excess of R500 worth of penalties and costs to remedy the situation. Not counting the time I spent on the telephone. It is amazing how Fedhealth cannot administrate the change of banking details in 20 days, but they can suspend your medical aid within 2 days. I am utterly disgusted in their administrative support and will not recommend them to anyone.
112 replies
Review Distribution
5 Star
1 (50%)
4 Star
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3 Star
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2 Star
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1 Star
1 (50%)