Murunwa K

been trying to claim

I have been attempting to claim my provident fund for over three months, and the experience has been extremely frustrating. Every time I follow up, I am given the same excuse that they are "trying to combine the funds," with no clear explanation or progress. This ongoing delay has caused significant inconvenience and financial strain. To make matters worse, I have made numerous calls to their customer service, and the line is not toll-free, resulting in substantial airtime costs. My attempts to escalate the issue to a manager have been ignored or refused, leaving me feeling unheard and undervalued as a client. The lack of transparency, poor communication, and refusal to provide a resolution timeline are unacceptable. I strongly urge others to be cautious when dealing with [Provident Fund Provider Name] and to consider alternative providers with better customer service and efficiency.