CE
Claire E
Active since May 2020
5
Reviews
0
Industries
Reviews
5 reviews13 months ago
Very good service - impressed
Pleasure from beginning to end. Quick responses to emails & speedy delivery of the correct product. Shipped on time & packaged well. Lovely & reliable online store to order from
0 replies
32 months ago
It was very positive and I was helped as the client with lowering and adjusting my premium as per my current needs
It was very positive and I was helped as the client with lowering and adjusting my premium as per my current needs. Thank you. I’m a happy and satisfied customer
130 replies
44 months ago
Horrendous service from Rochester The Grove
My current dealings with Rochester have been horrendous, to say the least. I purchased an L-shape couch on promotion with them on credit in July which I was easily approved for. The couch was delivered. 8 days after delivery, however, we noticed a defect, 1 day after the 7 days exchange period. I struggled to lodge the complaint & fault & even more so in getting the defective couch collected for repair. I was initially told that I was going to wait up to 14 working days for the couch to be repaired. So am I to now sit on the floor? I was promised by the salesman & his manager that we'd have it back the next week. I was then called by the salesman & told that the couch was unrepairable & due to it being an export they could not replace it & they had no further stock (hence the promotion to get rid of old unreplaceable stock). I was then told that I could then purchase another couch of the same value. I declined this as I wanted what I had purchased & there was nothing at Rochester which was suitable. I then asked for the credit application to be cancelled & for the 1st debit to not go off my account as we were returning the couch & purchasing elsewhere. Well, lo & behold, I was told the debit would not go off & off it went, on 1.09.2022. It is now 15.09.2022 & I am still struggling to get Rochester to collect the remaining part of the couch from my garage & refund me my 1st debit amount & R2000 cash in-store deposit I paid. The manager at the branch where we purchased the couch cannot or does not reply to emails. I am constantly having to phone her to follow up on what is happening. I can't believe that a store is so badly operated. I get put on hold for 8-10 minutes at a time as I am having to phone to follow up on what is happening & get to hear the staff's conversations in the shop reflecting very unprofessional work practices. I am appalled at the horrific level of service I have received from this branch & will never, ever buy anything, cash or on credit from Rochester, ever again. All I want is for the couch to be collected & my money returned.
0 replies
54 months ago
Pathetic customer service from MWEB Telkom Fibre
Trying to get an existing fibre contract with Telkom / MWEB reallocated to a new address & activated is an absolute nightmare. You hold for what seems forever trying to get through to their technical department & any one you speak to in the account queries or other departments cannot help you. I am an existing fibre client who has moved. The new address details have been changed but I am now trying to get the contract activated at the new address. An MWEB Openserve technician who helped me activate the contract at the old address says that a PO needs to be activated on their system in order to be called out to activate the contact at the new address. But no one can help me. All I want is for my contact to be activated at the new address. MWEB Telkom fibre is very quick to get new contracts activated & up & running but the customer service thereafter is pathetic. Very disappointed with their customer service as I have no way to get a hold of anyone to help me.
0 replies
72 months ago
Doll Me Up is AWESOME!
Hi :) I received my boots from Doll Me Up via their courier this morning, after only 2 working days after placing my order & I am so impressed with the hassle-free process from the online ordering, payment to receiving my boots. The boots are better than I expected, beautiful feel & high quality. I am very impressed with Doll Me Up's service & will definitely buy on-line from them again. Thank you!
105 replies
Review Distribution
5 Star
3 (60%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (40%)