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Vuyani N
Active since Jun 2020
3
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3 reviews8 months ago
The agent Gontse was...
The agent Gontse was professional and helpful, service is appreciated
106 replies
71 months ago
unfair practice of dealership
My journey from 06/06/2019 to 12/09/2019 with the same problem in the car but every time taking it to a dealership new charges but the problem does not go away or get fixed. 1. On 15/03/19 took the car to Auric Auto BMW Claremont for oil service and the car was serviced according to the service provider and as I am a student who was traveling from Saldanha to Simon’s town as my fiancé was working at Simon’s town. The Friday of 15/03/19 car was fetched from BMW by a friend and he took it to my fiancé in Simons Town and I arrived later than Friday as I was gone leave with it Sunday. On the 19 of May Sunday, I was going back to Saldanha, the oil light came on and I was surprised as the car it was from service, then when I reached Saldanha I stopped bought oil replenished the car. The 5th of June as was traveling to Pretoria with my fiancé then at Springfontein 80km away from Bloemfontein the oil light again came on we stopped at the garage n poured. 2. We slept at the Kroonstad garage, we drove to JHB on the 6th of June, then went to Brits Jericho. As I was driving to Rustenburg, the Drive train sign popped up on the screen, in the morning I took it to BMW Rustenburg as it was shaking now, on the 8th they diagnosed it and it was released on the 13th then went to Jericho on the 15th for a wedding. On the 16 again drive train came on again on the 17 Monday public holiday I took it to BMW Rustenburg again which it stayed there from 17-21, I got the car Friday 21 and left for Cape Town. In Beaufort West the oil light came on, we arrived in cape town I went to Auric Auto I told them about what had happened they said I must bring the car to be checked to rule out if the service that was done in March, if it has nothing to do with it, then they diagnosed the car with something else in July now the 8th. Something about the oil light coming on while the oil is fine something was replaced. 3. The Car needs brake fluid services in August I called them asking how come you did not pick up the car will soon need brake fluid I was told others stories. It was scheduled for the appointment of brake fluid on 15th August two quotation were send to me via email but the final amount was 11 thousand extra which was not communicated to me and they refused to give my wife the car saying if the money is short they cannot help her, we had to pay. 4. On the 5 September from Fishoek, I was traveling with my wife to Pretoria, when I reached Beaufort West the oil was low but the light was off they switched off the oil light, from there I drove 450 km and check the oil and pour the oil until reaching Pretoria. On the 12 of September, the drive train light on the car popped on the screen and the car started shaking I called Auric Auto BWM Claremont and the service manager told to tow the car to the nearest dealership, since the car was in Jericho I towed the car to Zambesi BMW dealership. Zambesi BMW told diagnosed the car and said the engine of the car is being damaged for some time now it needed replacement of the engine. I told them Auric Auto BMW Claremont was the one u have been fixing the car all this time. 5. I called BMW SA and to ask for assistance concerning the matter they open the case and investigated which was the 12/09/2019 and I kept calling to check the status of the investigation I was told a gentleman by the name of Titus was handling the case. He told me BMW SA cannot help me with the repairs of the car, as the car needs to be repaired I should try to contact the ombudsmen of the motor industry or take the legal route. All these services I was paying cash and the total amount is R79, 407. Now the Auric auto does not want to pay for the repairs as Zambesi called me with an update after a week the car was there and they said the car needs a new engine. The last repairs done by Auric Auto BMW Claremont in Cape Town cost me R56,400 and they said Drive train will never come again 1 week later it was back. Ombudsmen failed to assist me because they said I failed to provide them with technician reports and I send them an email informing them technician reports are at Auric Auto I only have payment proof of all the repairs done. The Zambesi BMW was helpful and professional and the technician pointed out the problems which led to the car needing a new engine. 6. Hello peter can u kindly assist me to get my car fixed by Auric Auto BMW Claremont dealership or to be refunded the money for the last repair which costs R56, 400, please, I am without a car for 9 months now.
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