Active since Jun 2020
I bought a vehicle part from Hard2Find Autospares which did not meet the requirement and i immediately ask for refund even before opening the parcel but i was told no refund or exchange. For the records, i actually didn't physically inspect the part in question because of my location. I saw the part advertised on the fb of Hard2Find Autospares page and on gumtree, i was told the part is in their Capetown branch meanwhile i am in Port Elizabeth. We communicated on phone and WhatsApp and i made payment online. I was never informed about their refund policy and was apparently given wrong specifications for the part. I am so disappointed because none of the staff is ready to explain to me, rather they dropped the call on me and refused to reply to my WhatsApp messages.
Great service and assistance from Salmaan Osman! Thank you so much for being so professional and good at what you do.