MC
Marcio C
Active since Jul 2020
2
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2 reviews39 months ago
Amazing service with awesome staff
Sold one of my 1660 supers and within minutes of someone purchasing, Donovan reached out to assist and confirm all the details for the courier. After the item was picked up by the courier, tracking information gets sent, and upon arrival at the buyer, the payment was processed - slightly delayed due to loadshedding ;) 100% would recommend them, definitely selling/buying through them again!
60 replies
70 months ago
Verbal abuse and threats of physical harm by graphics design company
As a customer paying for a product or service, you should always be treated with deference and respect. The agent or salesperson is not doing you any favours, it is the other way around. Well apparently, not in their case... Context: I am not their client, all that I am doing there is dropping off my dad to pick up his vehicle that got branded. He is the customer. We arrive and enter the premises to see how the vehicle is coming along and my dad is happy with the results, however, he notices that the left door of his car has a scratch on it. When he inquired about this, the owner of Digital Splash replied to him that the scratch was already there when the car arrived (As for this part, I do not know if the scratch was previously there or if it happened during the branding appointment, HOWEVER, no check-in sheet was provided to my dad to fill out when we dropped the vehicle off, which, when taking responsibility of a high value asset like a vehicle, is common practice.) After my dad saying that he disagrees with her statement and that he is simply stating what he is seeing, the owner proceeds to tell one of her employees, that was finishing up the last sticker, that he "mustn't worry, she knew this guy was going to give them sh*t". Thinking to myself that this is a pretty unprofessional way to speak whilst in front of clients, I figure that she's probably had a long day and they are not in the mood to have a debate about a small scratch. My dad then attempts to enter their office to find the lady that had helped with this project to thank her for her help and input, but gets stopped by the owner and she asks him to please "take his sh*t and leave". On hearing this I make the comment: "If this is what your customer service is like..." and as I finish saying this, the elderly gentleman, who is also an employee of the company (I'm not sure whether he is related to any of them, seeing as this is a home-based business), turned to me to say and I quote "Nee, customer service jou p**s". I can say that I was extremely shocked to hear this, seeing as business arguments are supposed to be handled in a professional manner, but it does not end there. While I addressed the gentleman asking him why I was being spoken to like this, the owner's husband (who is also part of the company) then joins in outside and begins addressing my dad. The owner then tells me that I "am a child" and that I should leave. Her husband then approaches me and threatens me to say that we should "take our sh*t, and f**k off" before we get "bliksemed". As they are a home-based company, it is considered private property and I decide to leave things there. Seeing that many small businesses have unfortunately had to close their doors permanently of the current pandemic, I am surprised that Digital Splash, that was lucky enough to still be up and running, treats its clients like absolute sh*t. If you guys ever need a graphic designer or someone to do branding, I will highly advise you to find yourself another business with decent customer service. I cannot even say that this was just a bad customer experience, this is a lack of basic human decency. It is not just sad, it is disgusting.
0 replies
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