BK
Benita K
Active since Jul 2020
9
Reviews
0
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Reviews
9 reviews13 months ago
Worst customer service experience!!!!1
The absolute worse customer experience I have ever had!!! My oven door was shattered and I was promised it can be fixed by your team, the invoice was agreed a upon along with the 21 days waiting period. In this time I sent multiple whatsap messages to Marvaan to ask how the payment works upon which I got no replies. I called up time after time to follow up on how far you guys are with the repair and I was told its still being worked on, of which I was patient.(at the time I was in touch with Leticia) 3 weeks pass and I get a call from Shafiek advising me that the door was ready to be fitted but someone from their team shattered the door AGAIN, human error of which I understand it happens. A week pass, I have to call to follow up time after time for an update, I speak to Leticia who promises me a call back to give me an update, I told her I think its unacceptable that you're expecting me to pay a full price on a service that was not delivered on time, bear in mind I have a baking business so for more than a month now I can’t do any cake orders so I am losing out on money. Eventually once again I had to follow up and chase up for feedback, I am told by Shafiek that he was on leave (which is not my issues. He should have made sure someone followed up with me). He tells me the door is at their workshop and its done, which means if I didn't chase up a reply I would not have been contacted with an update once again. He tell me that he can send out a technician to fit the door but he doesn't have confidence that it will be a right fit, are you being for real now?? more than a month later I have been patient and you want to tell me this. I asked him if they can meet me halfway and give me an discount for this absolutely disguising customer service experience I've had, and he tell me I must speak to the accounts team, so I must do your job for you? You can mitigate on your customers behalf for all this inconvenience?? I am sorry I know these things happens but the atleast you can do is meet the customer half way for this ridiculous customer journey have had.........how do you expect me to stick to my agreement upon payment when you haven't delivered the agreed upon service? I should have looked at your hello peter rating before getting in business with you cause based on all your 1 star reviews this is a norm where you take customers for a ride.
0 replies
28 months ago
This is unacceptable!!!
I extremely disappointed in the service I got at PNP Tygervalley Mall in Cape Town. I purchased a kettle on the PNP ASAP app in June 2023, the kettle stopped working and before I took the time to make a trip all the way to a store, I got in touch with the PNP ASAP call centre to double check what the process is. I was advised I can take it back to any PNP, I decided to call Tygervalley PNP and spoke to Allentino who assured me I can bring the kettle back to his and he will assist me with a return or refund. I took the time to drive all the way to the store, just for him to tell me I should return the kettle to the store which the ASAP order was fulfilled from. I was so annoyed and disappointed as he assured me on the phone at the time when we spoke that he will assist me when I come to his store, why could he not tell me this on the phone? He explained to me that the store the ASAP order was fulfilled from is different to their store and they have internal protocols to follow. As a customer PNP is a brand and it should not matter which store you go back to, especially if I did my home work by calling the ASAP team and the store ahead of time. I did not even want a refund I just wanted a replacement but was turned away, he did absolutely nothing to try and better my customer journey or experience. As a customer I do not know the internal policies of the store, the least he could have done is to contact the store in question and try and find a way around it. I had to make the trip all the way for nothing. This is unacceptable!!!
56 replies
32 months ago
What a waiste of time!!!!! Your new Credit cards are *******!!!
As My credit card was about to expire in Aug 2023, a new one was sent to me via courier which I thought was very convenient. Just to turn out that the code in the envelope was not viable therefore I was unable to use the card so I ended up making a trip to the bank after all to sort it out. When I got to your Parow Park Branch I was assisted by the Branch Manager who told me the new batch of cards that gets sent to customers are faulty as a few customers had issues and they would need to issue a new card. They issued me with 2 new cards that was useless as both the card activation process was unsuccessful. after spending more than an hour in the branch and dealing with *********** staff that seems like they dont know what they're doing....I left just to get told I must come back on-another time as they need to call tech support as its a system issue. They were on the phone with your head office on the matter as well. So I ended up leaving after waisting my time, fuel and energy, left with no NO CARD to USE as my one was blocked!!!!!! I was extremely unhappy with the level of service provided. This is unacceptable. Now I must make another trip to the bank and explain this entire story to someone to get help!!!!!
120 replies
33 months ago
AM DISGUSTED BY THE WAY YOU TREAT YOUR CUSTOMERS....ITS APPEALING!!!!
I did a online order with Dishem a few weeks ago and at the time Mobicred had issues with their system which sis till on going. I still cant access my app. Every agent I spoke to now has given me a different store. I WANT MY FUNDS BACK CAUSE DISCHEM GOT NO FUNDS FROM YOU!!!!! I AM DISGUSTED BY THE WAY YOU TREAT YOUR CUSTOMERS....ITS APPEALING!!!!
60 replies
34 months ago
ABSOLUTELY DISGUSTED CUSTOMER SERVICE!!!!!!
ABSOLUTELY DISGUSTED CUSTOMER SERVICE!!!!!! I have been trying to call you guys for weeks but you call lines are always super busy, you WhatsApp line has a day long delay for replies. This is unacceptable. I spoke to one of your agents who told me my credit will be refunded due to an online order that failed, the merchant did not get the funds now you’re telling me it’s a PAYGATE error. I work in customer service and the way you treat your customers is absolutely disgusting, I want my funds to be refunded to my account, therefore I cant use my app as I am getting an error, I contacted you on FB and was told it’s a known issue which has been on going for more than a week and you still have not managed to fix it? This is really unacceptable!!!!! I am Soooooooooooooo frustrated.
120 replies
36 months ago
Super delay reply on whatsapp
I had some issues with my app and its takes hours for your team to reply via your whats app line, thats absolutely ridiculous !!! Pathetic response time.
53 replies
65 months ago
The worst customer experience ever!!!!
Wow i am at a lost for words. The worst customer experience ever!!!!! I know now why you guys are no longer the number 1 bank is South Africa your customer service and standards has dropped so much its ridiculous. I am a new client but closing my account as soon as my money has been released because my customer journey has been a joke. Your communications are pathetic man wow I cannot believe how you treat your clients, I am disgusted to say the least!!!!
56 replies
66 months ago
WORSE Customer Expereince EVER!!!!!!!!!!!!!!!!!!!!!!!!!!
Hi there, So a few weeks ago I was contacted by FNB asking to open an account as I qualify for one a Gold Cheque account. I thought let me go ahead an open the account and possibly change banks. My card was delivered and I followed all the steps to activate the card. I then went ahead an paid money into the account in question. To my surprise I get to the till point and cannot use the card as I get a error saying the card is restricted. I then go to the ATM and get a receipt saying the account is frozen!! First of all I got absolutely no notification to say my account has been placed on hold, imagine standing at a till point with a cart full of groceries just to find out the card cannot be used!!!!! I was soooooo upset. Then I call customer service and I am told I need to reach out to KYC as there are outstanding docs, I go ahead and call the team just to wait on the line for almost a hour without getting through to anyone as the lines are busy. I then call customer service again and ask if I can visit a branch to sort out my account, just to be told this wont solve my issue, I would need to talk to KYC. I then proceed to ask email address for the team, I send an email and ask what docs are outstanding. I then proceed to send the docs they need (bear in mind its been almost a week and the money in the account is to carry me through the month) I get no reply. Then go back and forth just to be told the docs is not good enough I need a certified docs, like a letter or statement. Who in 2020 still gets letters delivered to their home, all my docs are electronic and I work a 8 to 8 job from home with 4 kids. I don't have time to go to the police station to get docs certified. If this was explained from the get go, I would have never opened this account. My customer experience has been ABSOLUTELY TERRIBLE!!! I am not even a client for a months and is appalled with the service. I wish to have my funds released and close this ACCOUNT I am no longer interested. Just imagine I had my salary paid in to this account and then unable to access it. This funds are to help me through the month but no I have no access to my own money!!!!! this is ridiculous!!!! FNB no wonder your customers has dropped over the past years, you guys used to be number 1 on South Africa, this is just unacceptable
112 replies
70 months ago
ABSOLUTELY DISGUSTED WITH MTN SA!!!!!
ABSOLUTELY DISGUSTED WITH MTN SA!!!!! So 1stly I do an online enquiry for a new contract and was advised someone will be in touch. After 1 week, no contact from no one at MTN. I decide to visit the Canal Walk Branch in Cape Town to do the contract in store. Now, I understand due to the Covid9 pandemic, only a certain amount of customers are allowed in the store. I stood in a queue for 1 hour, only to be told the system is offline and they cannot capture new contracts (this is after an agent in the line came around asking what I am here for, I TOLD her a new contract but she failed to mention the system is down and let me stand there for about an hour) Then I give my details to the agent who tells me she will capture my details and contact me once the system is up r once they know the outcomes of my application. I had to follow up with her to ask what the progress is. Then finally a day later I get contacted to say its approved and I can come around to pick up my device. I then drove all the way TO THE Canal walk branch to pick up my device (in my lunch break) only to get there and be told AAGIN the system is offline I need to wait. After a1 hours of sitting there wasiting my time, I am told that the agent lives in the same complex as me and she will drop off the device at the flat the evening after 5pm. Next the agent to sends me a msg at 18:24 to tell me she had forgotten to bring my device, you can imagine how extremely upset that had made me, now, I am expected to drive all the way THE NEXT DAY to go and pick up my device. I have not even started or been a client for a week and I already have so much grieve with this corp, an ABSOLUTE DISGRACE!!!!!!!!!!
210 replies
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4 Star
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3 Star
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2 Star
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1 Star
9 (100%)