UD
Unakho D
Active since Jul 2020
15
Reviews
0
Industries
Reviews
15 reviews2 months ago
AYANA store a ****
No care and very rude wearhouse agent. Ordered three items online and only two were honoured with no explanation or replies to my emails. Have been waiting for my return since the 1 of January 2025. First time buyer and it’s definitely my last time buying at AYANA. I will stick with Zara and Woolworths because they never disappoint.
0 replies
41 months ago
No morals, values and work ethics exist in that company
Budget insurance company is refusing to cancel an insurance cover I had with them for a car that I don't own anymore. A debit order has just been deducted on my bank account for a car that has been sold. I have called them numerous times to cancel the cover to a point of demanding to speaking to the retentions department supervisor. I am being being intermediate by someone at that company and when I reported the matter to the supervisor she said that will be investigated and not only that she affirmed that the cover was cancelled and promised to send me proof of cancellation via my email and there has been no correspondence from my side received from budget since Monday when I spoke to her. She is a lie and very incompetent and now I understand why her staff members are very arrogant and rude to clients.
132 replies
41 months ago
Very incompetent rude and arrogant agents
Budget is refusing to cancel an insurance cover I had with them for a car that I don't own anymore. A debit order has just been deducted on my bank account for a car that has been sold. I have called numerous times to cancel the cover to a point of speaking to the retentions supervisor who affirmed that the cover was cancelled and promised to send me proof of cancellation via my email and that has not happened since Monday when I spoke to her. She is a lie and very incompetent now I understand why her staff are very arrogant and rude to clients.
132 replies
42 months ago
Scammers
I have been calling and writing numerous emails to liquid capital cancelling my policies with them. The policies are confirmed to be cancelled but they do not what to refund my money back. Imagine paying R6331.12 and you don't make use of their services but the company is refusing to refund your money back.
133 replies
58 months ago
Worst service ever
@ Woolworths please see below messages that I have sent to you DM Twitter contact with responds from whom ever is handling your Twitter account. (Day one of my tweet)I received my online order on Friday and one item in my order was wrong. I got a women’s slippers instead of a men’s shirt. I called your contact center and spoke with Zikhona zeto and she told me to write an email to her and take a picture of the all items that were delivered to me and of which I did all of that, since Friday I have not heard from her. Can you kindly sort out this matter because now, I have a size 3 women’s slippers with me that I never ordered. No response from Woolworths ( second day I wrote again) I’m still waiting for a response from you Woolworths, My order number is o786773801, ( Woolworths response on day 2 after tweeting and not Dm) We appreciate the quick reply, our online team will be in contact as soon as they can. What do you mean when you say “as soon as they can” you mean since Friday no one from Woolworths was able to contact me? Who will contact me from Woolworths and when? What means will they use to contact me? Do you even no whom you are responding to? Or it’s just your tactic to get rid of me? Do not patronize me! @ Woolworths please see attached emails from me to Zikhona Zote Good morning Zikhona Below is an attachment picture of the items I received today. Three of the items are correct, except for the slippers. I’m missing one more shirt and instead of receiving the last shirt I got slippers. Kindly advance. Kind regards UA Duma (Her response) Good day Ms Duma Thank you for the pictures, I have sent them to the Warehouse to advise of a resolution. I will keep you updated of the outcome. Kind regards Second day of my email I have not heard from you since Friday, what is the hold up? She did not respond. (Third day emailing Zikhona with no response from her ) I can see you think Woolworths is your firm, as you treat Woolworths clients as you please. You made a promise on Friday that you will keep me updated with regards to my query but, I can see it was your strategy of getting rid of me. Yesterday I sent your an email that you did not bother to respond to. I will sort you out according and by the time I ‘m done with you, you will know you do not own Woolworths, instead you are employed by Woolworths to serve its customers !! Yesterday Tuesday I called Woolworths twice and I was told both times the supervisor will call me and I never received any call from Woolworths. The items that I bought where a present for my husband and I never received proper items from Woolworths. @ Woolworths please tell me what have I done to get so much disrespect from your company?
159 replies
62 months ago
Pathetic service
Whenever I shop online with my capetic account my bank account gets double deductions for the same purchases. Since last year October 2020 I have been experiencing the same problem when ever I shop online. I have made numerous attempts to contact capetic to find out what is the problem but with no avail. I have been financially inconvenienced by these occurrences. I have spoken to so many client consultants from Anita, tumelo, luvuyo and the list is endless up to the supervisor by the name of Maureen Makhene. Non of the above mentioned agents has even called me to give an update of what is happening. I am so tired of capetic bank, tomorrow I will close my account. I will move to a bank that will allow me to do online shopping with ease
168 replies
62 months ago
Bad service
I wanted to open a bank account today with thyme bank, I followed all the online steps for opening an account and at the end I got a message that said, I should contact their customer helpline and I did. I spoke with a woman by the name of Nomonde she was very cold and could not give any proper answers to the questions I asked her. I could hear she just could not wait for the call to be over. I waited for her to be done talking and drop the phone, so that I could rate her service to me. But, the phone just played a voice mail message, mind me but before the call was answered an automated voice message said, I should rate the call at the end. Will no longer be opening an account with thyme bank. I don’t need such service!
0 replies
62 months ago
Bad service
I wanted to open an bank account today with thyme bank, I followed all the online steps for opening an account and at the end I got a message that said, I should contact their customer helpline and I did. I spoke with a woman by the name of Nomonde she is very cold and could not give any proper answers to the questions I asked her. I could hear she just could not wait for the call to be over. I waited for her to be done talking and drop the phone, so that I could rate her service to me. But, the phone just played I voice mail message. And mind you, before the call was answered an automated voice message said, I should rate the call at the end. Will no longer be opening an account with thyme bank. I don’t need such service!
0 replies
62 months ago
Bad service
I wanted to open a bank account today with thyme bank, I followed all the online steps for opening an account and at the end I got a message that said, I should contact their customer helpline and I did. I spoke with a woman by the name of Nomonde she was very cold and cannot give any proper answers to the questions I asked her, she just could not wait for the call to be over. I waited for her to be done talking and drop the phone, so that I could rate her service to me. But, then the phone just played I voice mail massage. Will no longer be opening an account with thyme bank.
0 replies
67 months ago
discovery health is the worst medical aid ever
I joined the discovery medical aid scheme from the first of June 2020 and since day one, I became a member. I was never happy with the scheme. I discovered that there was a lot of information that was concealed to me not only by the agent that signed me up for the membership but also by Discovery. I listened to the consultant that pitched the keycare plus option to me and I also read all documents that were sent to me via my email address. I read everything the brochure said about the keycare plan and later I discovered that Discovery did not mention all the information on its brochure. The processes that a person must follow when they want to use certain benefits of the keycare plus option are not stipulated in full. I will type in this letter everything that I know was concealed to me. I want Discovery to know that, if the information I discovered while I was already on keycare plus was revealed to me before joining I could have rejected the plan or joined it well informed of how it works. I feel Discovery told me lies and that Discovery has been lining its pocket with evil found riches, collecting money from me to only compensate a few. 1. Firstly Discovery brochure states and I quote that “Your chosen GP must refer you to a specialist and you need a reference number from us before your consultation with the specialist” nowhere does it state that discovery will have to approve or disapprove the referral for a specialist and that it takes 24 to 48 hours to get a reply from Discovery, I had to hear of the waiting period from my GP. Even then I complied and waited for discovery to make its decision, but Discovery failed in doing so. Even the time frame of 24 to 48 hours is a lie, I have been waiting since the 8th of October to get a valid reply from Discovery health to no avail. 2. Secondly, on the 21 of September 2020 I spoke with one of the consultants from Discovery that I am removing the certain Doctor as my primary doctor and I will choose another Doctor and I did that the very same day. Only then the Consultant told me, if I remove a Doctor and choose another Doctor, the new Doctor that I choose will only become my Primary Doctor as from the first of the next following month. I had to wait until the 1 of October 2020 for my new chosen Doctor to become my Primary Doctor. This information is not even mentioned on Discovery Brochures. Upon joining Discovery Medical Scheme this information was concealed and hidden from me. The only thing I was told by the agent who was signing me up for the plan was that I can change my chosen GP 3times a year if I am not happy with my network Doctor/s. The new Doctor finally becomes my primary Doctor as of the 1 of October and sends Discovery a request on the 8th of October for a specialist referral. Sunday of the 10th of October 2020, Discovery sent me an SMS that they have sent a PMA form to a certain Doctor who was no longer my GP as from the 21st of September 2020 in order to finalize my benefit request that was requested by my primary Doctor by the way. On Tuesday the 13th of October I got another SMS from Discovery stating and I quote again that “Please note that your benefit request has been declined as the PMA from Doctor whom discovery chose themselves, has not been received”. Discovery rejected a referral request made by my primary Doctor and their reason for rejection it’s because Doctor they gave the PMA form did not respond to Discovery. On Thursday the 14th of October 2020 at 7;12am, I called Discovery and I spoke with a consultant by the name Xoliswa, reference number is 7423943510 asking her why a PMA form was sent to a certain Doctor whereas he is not my Doctor, her reply was that she does not know and she has escalated the matter and she will call me back at 12pm to give me feedback, and she said, even if she does not receive any answers by that time she will definitely call me at 12pm for an update. I sat at home waiting for her call and she never called. At 12:50 I called Discovery again and I spoke with the Mbalenhle and I told her, I have been waiting for a call back from Xoliswa, Mbalenhle placed me on hold for a while and came back saying Xoliswa says she did not forgotten about me, she is very busy, when she gets a chance she will call me. **** off by her responds and the many numerous calls a have been making to discovery I told Mbalanhle to connect me with one of the Supervisors and she did, the phone want through to one of the Supervisors and she never spoke, instead I had her reprimanding a child in isiZulu saying “ usile, awumameli” and then the phone was redirected to John Govender who claimed he was a Manager, and at that time a was fuming with anger and he, himself could not give me any answers to my questions, he instead told me a lot of stories to a point that he started asking me as to why I needed a referral to a specialist ? and that the condition I have could have long existed before I joined discovery health. I asked him what condition he was talking about. and I asked him was he a medical Doctor that he would be asking me about private confidential information? He spoke as if I was not allowed to use the R4400 specialist benefit amount discovery claimed I have for the year. He spoke as if as a woman I am not permitted to see a specialist, to do pap smear test or other things, and I am sure he does not know why I am being referred to I specialist but had the audacity to pose such questions. I quickly released that my interaction with him was not getting anywhere, I asked for his name and reference number for the call which he gave and before the call ended, he told me that the PMA form was sent that day to the correct Doctor and they will wait for her reply and in the meantime I can ask the Doctor to quickly complete the form and send it back to Discovery in order for the form to be review by the deciding panel. I drove to the Doctors Surgery and the receptionist told me that, there has not been any form sent to them by Discovery, and since the time when the Doctor made the request there has been no reply from Discovery. While I was still speaking with the Doctors receptionist, I received another message from Discovery stating I quote again “Discovery Health Medical Scheme will not pay your specialist benefit as your Scheme membership is not valid . Contact us for more inform” Now since the day I joined discovery health my debt orders for Discovery always were paid on time and have my banking transactions as supporting evidence. I know very well that John Govender is the one who terminated my membership before its actual time. I am sure he was not happy with the many questions I demanded answers too. I was not happy with his answers and I had every right not to because his responses were just senseless. Why should I have to wait again for Discovery to give a PMA form to another Doctor and the process will have to take another 48 hours or more? Today the 17th of October 2020 I am going through the discovery app and I come across a surprising revolution which was made on the 14th of October 2020. Discovery has made a remark that my membership is being withdrawn and the reason is that the “Cost Unaffordable” I want to make clear again that I have decided to leave Discovery health due to the treatment I have been receiving and I made that very clear to everyone that called me from Discovery. Starting from Kiso, the consultant whom I told I was withdrawing from the scheme and she told me I was covered until the 31 of October 2020 since I have already paid for the full month of October and also the client retention consultant that called me Monday the 12th of October 2020. I told them I cannot be paying monthly contributions for nothing. When I joined Discovery, I had no intentions of leaving the scheme. The treatment I received from discovery forced me to leave the scheme. There are so many lies, deliberate intent to deceive and many discrepancies made by discovery consultants and they are not only lying to me but also to their employer Discovery. Who wrote a remark that I do not afford paying my contributions? I am leaving Discovery to join another medical Aid. How will I afford it if I do not afford Discovery because the medical Aid, I am joining is more expensive than what I am paying Discovery? Discovery must just admit they terminated my medical aid membership before its actual date which is the 31 of October 2020. My membership was terminated on the 14th of October 2020. I was never a target market for Discovery. My membership was accepted just to frustrate me and gain my contributions only. Discovery health scheme has so many internal issues that are hidden very well by their consultants and if that is not investigated sooner than later Discovery will lose so many memberships and the blame will always be directed at the client, the easy target. Since the day I joined the scheme UpToDate I have not received my membership card and when I enquired about this, from the Discovery consultant I was told the card was sent to a Cape Town address whereas I live in Johannesburg, I asked who give the Cape town address, who stays in Cape Town? I did not receive an answer just a mere sorry, so I believe Discovery has the tendency of redirecting things to other places, directions and persons for no apparent reason. Maybe processes are not followed intentionally to delay the process and to frustrate a member. I know very well that my bad experiences with Discovery were done deliberately especially after I terminated my membership. I have a lot to say about discovery and this is a shorter version of my experience with discovery. Discovery claims that I have seen a lot of Doctors for the same condition I demand to know from Discovery who are those Doctors? And what condition is Discovery talking about because none of the Doctors I consulted told me that I had a condition. Does Discovery know of an illness that I have, that I suffer from that I have no knowledge of? I have so many questions for Discovery and I demand answers. I am very angry because Discovery has been blaming me, whereas Discovery has been stalling and giving false and incorrect information since day one. I don’t care if Discovery rejects the referral request, what I want is a valid reason that’s all. I have wasted so much time and money dealing with Discovery.
159 replies
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