GD
Gregory S
Active since Jul 2020
8
Reviews
0
Industries
Reviews
8 reviews4 months ago
Faulty Bank Card
I opened my account at a Bank Kiosk at PnP Wynberg, Cape Town, a few months ago. I am highly disappointed in their customer service response rate. I have tried to come into contact with their support centre previously and did not receive the help I needed regarding my faulty bank card. I barely used the card (they can see this on my transaction records) and it's already faulty. I was embarrassed on a few occasions, at the point of sale, when I receive error messages such as 'Transaction Declined', even though I had sufficient funds. I went to the same kiosk where I opened my account to enquire why this was happening. The agent mentioned that there's something wrong with the card, and that I needed to replace it at a cost of R70.00! I was totally shocked because I barely used the card and did not have it that long. Why was I responsible for this? The agent, in my opinion, did not handle the matter professionally and wasn't friendly either. She insisted that I pay R70.00 for a new card. To date, I've been gravely inconvenienced, as a result. I cannot make withdrawals, or pay at the point of sale. Instead, I have to go to a PnP store to make withdrawals or deposits at the cash register. For this to happen, I need to have airtime to access the App. 😞 How do we resolve this issue?
106 replies
8 months ago
Poor Customer Service - PEP Online
I purchased a cell phone online ( Stylo Apex 5G). This phone, in particular was advertised with an MTN promotion namely "20gigs free - 10 gigs day and 10 gigs night. Apart from the amazing offer price of the phone (R1599.00), it was a really good deal with this promo.I purchased the phone online on the 26 June 2025. I went to collect the phone at PEP Maynard Mall, Wynberg. I asked the Cashier to help install the SIM card and to activate the MTN 20 gig promo. She frowned for a moment, then checked, and double-checked on the system but no promo reflected. She advised that I contact MTN. I sent an email to MTN customer care and they could not find the promo on their system either. I went back to PEP and told them that MTN cannot pick up the promo on their system either. At this point, I was highly frustrated. Then, I went to the PEP Facebook page and notified them of my unhappy experience. I shared all the required documents they requested to hopefully find the Promo that was advertised online with the phone that I bought. I have been in communication with them for more than a month and yet no resolution. They have simply just stopped communicating with me. Let's hope that they will reply when they see this review.
0 replies
17 months ago
Double Debit Error with No Refund or Apology from Zone Fitness
I am extremely disappointed with the service I have received from Zone Fitness, Wynberg. On the 1st of November 2024, I was incorrectly double-debited for my monthly membership fee of R650.00. Upon realizing the error, I immediately contacted the gym, and after several emails back and forth, the creditor's clerk assured me that the funds would be reversed to my account by the 5th of November. It is now well over a week since that promised date, and I still have not received my refund. This delay has caused a significant inconvenience, and despite my follow-up emails, I have not even received an apology for this error or the lack of action taken to resolve it promptly. As a paying member, I expect better service and accountability, especially when it comes to handling my hard-earned money. This experience has left me deeply frustrated and disappointed in Zone Fitness. I urgently request that my refund of R650.00 be processed immediately. I hope Zone Fitness takes this matter seriously and improves their customer service going forward.
0 replies
18 months ago
Lack of Customer Support
To All Medizone Customers, For those of you who have been struggling to come into contact with a Medizone customer support agent, I may be able to assist. You may email me with your queries...gds439@gmail.com or call / WhatsApp on 0623998351
0 replies
35 months ago
Coffee Roaster Refuses to Pay Green Bean Supplier After More Than One Year...
This coffee roasting company and restaurant is very lucky to get a one star rating. We have been supplying Tribe coffee with raw coffee beans since the first quarter in 2022. Initially, a cash on delivery agreement, the terms and conditions gradually changed in favour of the buyer (Tribe Coffee). They asked for a month-to-month credit facility. Since they were loyal cash paying clients, we decided to grant them a 30 day pay-back agreement in July of 2022. Tribe took coffee to the value of R65000.00 on credit, and assured us that they would pay the full amount within a month. They managed to pay R30 000.00 by the end of October 2022, and since then no payment was received. Following several emails and unanswered phone calls, we were unsuccessful in coming into contact with Tribe...or getting any replies. We visited their facility at the end of May 2023, where they promised to pay us the balance in full on the 01st June 2023. Alreadythe 05th of June, and no money received...even after sending reminder emails. We urgently await on them to pay us.
0 replies
46 months ago
Telkom Has Bitten Off More Than They Can Chew
Telkom delivers the most appalling service ever - period. They simply do not care about their customers. Our company has a VOIP account with them. We experience technical issues with the service on a daily basis. When we make or receive calls to our business landline, it becomes like a WhatsApp call. Sometimes you can hear the person's voice on the other side...and most of the time you cannot. I have lodged complaints with their useless Customer Services department to help fix the issue but to no avail. My queries get elevated but no one calls or comes around to fix the problem. I am sitting with no service as I write this review. I am filled with a load of frustration. I challenge Telkom to call me if they dare! Telkom has 'bitten off more than they can chew'
0 replies
61 months ago
Internet Non-Service Provider
I was recently appalled at the service levels of this internet service provider. I tried to come into contact with a support agent, but no luck. We could not send or receive emails for nearly a week. They usually have an online support chatbox but even this was non-functional. My employer was outraged, and I got a verbal beating from him because I recommended SA Domain to provide us with a service. The very odd part of it all, we could not send or receive emails, but we could get our billing from them via the default email?! I was on the verge of migrating to a competitor when I realised the emails server was working again. No apology, no compensation for non-service.
0 replies
67 months ago
Medizone Healthcare Customer Support is Non-Existent
I worked at Medizone in 2016 ...but only for a few months. As part of my marketing plan to sell their products, I placed several ads online, and even designed a free website. Four years later, I still get clients calling me...not necessarily for sales but for complaints about the very poor customer support...meaning no support at all! It seems as though MEDIZONE and their entire staff contingent has 'vanished into thin air'. I really hope that Medizone or a company representative would see this review and reply, as a matter of urgency!
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (12.5%)
2 Star
1 (12.5%)
1 Star
6 (75%)